Community in read only mode June 18 & 19
This community will be set in READ ONLY mode for a while on Tuesday June 18 into Wednesday June 19 while we import content and users from our Micro Focus Forums community site. MORE INFORMATION
Frequent Contributor.. FabricioPJ Frequent Contributor..
Frequent Contributor..

(BSM) Support Tip: BSM/APM Identify Invalid Downtimes

An invalid downtime can cause crashes in BSM_DT HAC service on DPS, which translates to problems processing status for CIs and even sample rejection on GW servers.

ERROR - Failed to handle configuration notification

WARN - Failed to start service BSM_DT for 1
com.hp.bsm.platform.dt.DTException: Model manager failed to start for customer 1.

 If there is something wrong with one or more downtime, enable Debug logging for "com.hp.bsm.platform.dt.server" in <DPS>\conf\core\Tools\log4j\EJB\ is required to see which downtime(s) are having issues, e.g.:

DEBUG - Getting DT schedulers method filterLightDowntimes(), id: 6687bc3b8d304b07a3050a34238f5d0b; start time: null; end time: null
DEBUG - constructor DTOccurrenceIterator, schedule start: null; end: null

In the above example the downtime with CMDB_ID 6687bc3b8d304b07a3050a34238f5d0b has an invalid value (null) in start time and end time.

Below are a couple of ways to Identify and remove the problematic downtime(s):

1. list downtimes via BSM GUI, identify the downtime by ID and delete it
2. list downtimes via JMX method (http://<BSM>:8080/jmx-console > Service=DowntimeManager > listAllDowntimesAsHTML) and delete it (http://<BSM>:8080/jmx-console > Service=DowntimeManager > deletedowntimebyID)

If by some reason the two above methods are not available, the downtime can be removed from the corresponding tables in MNG DB. Please engage support for this task.


Fabricio Peñaranda
MicroFocus Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

Labels (1)
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.