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(BSM) Support Tip: RUM applications are missing after upgrade to BSM 9.26 IP1 and above

RUM applications defined on a version before BSM 9.26 IP1 could be missing from End User Management. The reason is that the application does not have a corresponding row on eumrum_properties table on management schema.

Starting from 9.26IP1 R&D started use this eumrum_properties table to keep additional configuration items (docker related). Before 9.26IP1 this was not a problem because they used this table to keep the data that was relevant only for mobile applications

Beside the missing configuration of the RUM application, other symptoms could be:

- Failed to get RUM Engine. System error occurred {0} pop-up when trying to access Admin - EUM - Setting tab - Real User Monitor settings or when trying to manually add an engine to a RUM application

- From RUM Engine can not syncronize BSM applications

- When tryiging to validate EUM/RUM model via JMX console show error:  Failed to activate EUM Model Validator

More information and the solution could be found on this KB : KM02779554

Elena Rojas
HP Support
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