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Super Contributor.. xnilmon Super Contributor..
Super Contributor..
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EUM tabs missing

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Hi All,

 

I have installed BSM 9.10 on windows .

 

Everything is fine .. I can able to see the license for OMi , EUM ...

 

In Applications > EUM > only two tabs are there -- Status reports and Alerts. Others are missing.

 

I tried to upload the xml pages from JMX console.but still I am unable to see the tabs  .

 

Please help to solve this issue.

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1 Solution

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Micro Focus Expert
Micro Focus Expert

Re: EUM tabs missing

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the steps suggested above are NOT relevant. they are relevant only for MyBSM missing pages.
You will have the EUM tabs when you will have at least 1 application monitored by BPM/RUM.

View solution in original post

14 Replies
Absent Member.. patre_abhijeet Absent Member..
Absent Member..

Re: EUM tabs missing

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Hello,

 

Please follow the below steps and let us know if it fixes your issue or not.

 

Open the following directory: <Gateway Server root directory>\conf\uimashup\import. This contains two directories: \loaded, and \toload.

 

Copy the contents of the \loaded directory into the \toload directory.
Restart BSM.

Regards,

Abhijeet
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Super Contributor.. xnilmon Super Contributor..
Super Contributor..

Re: EUM tabs missing

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Hi Abhijeet,

We tried that , but not able to see the tabs.
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Absent Member.. patre_abhijeet Absent Member..
Absent Member..

Re: EUM tabs missing

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Hello,

 

Could you please let us know what all files are available in \toload and \loaded directory.

 

Share the screenshots if possible.

Regards,

Abhijeet
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Super Contributor.. xnilmon Super Contributor..
Super Contributor..

Re: EUM tabs missing

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Hi Abhijeet,

 

Please find attached snapshots of the files available in Loaded Folder.

 

Regards,

Nil

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Super Contributor.. xnilmon Super Contributor..
Super Contributor..

Re: EUM tabs missing

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We tried the same also but no result.

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Absent Member.. patre_abhijeet Absent Member..
Absent Member..

Re: EUM tabs missing

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hello,

Did you follow the below steps ? If not, please try it now and revert.

Goto <GW_Machine>\HPBSM\conf\uimashup\import
- Delete the “toload” folder
- Look inside the “loaded” folder, make sure that Pages and Components folders contain the missing UIM content
  (for example: OMi, dashboard, eum, etc.). If not, you can bring it from another BSM9 instance.
- In the “errors” folder you will find the content which wasn’t deployed (from some reason…).
- Rename the “loaded” folder to: “toload”
- Go to the Gateway JMX Console http://<GW_server>:8080/jmx-console
   Foundations
    service=UIMDataLoader
  Invoke
   boolean loadAllData() with customerId 1
- Verify that the “loaded” folder was created correctly with all the missing data
- Logout and login to BSM and validate the missing content is now available
 
In some cases it's required to clean the UIM tables in the Management database prior to this procedure
- from the management database
   select customer_id, unique_id, count(*) from uim_pages group by customer_id, unique_id having count(*) > 1
   select customer_id, unique_id, count(*) from uim_comp_definitions group by customer_id, unique_id having count(*) > 1
- if one of the queries return data, then delete the redundant ones and rerun the upload

Regards,

Abhijeet
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Super Contributor.. xnilmon Super Contributor..
Super Contributor..

Re: EUM tabs missing

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Hi Abhijeet,

Thanks for your suggestion.

We tried this, but still got some errors. Few pages are not loading.

Still the tabs are not appearing under Application --> EUM

Regards,
Nil
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Absent Member.. Ashok_I Absent Member..
Absent Member..

Re: EUM tabs missing

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Hi Abhijeet,

Does this process of updating the toload & loaded folders require down time in BAC/BSM?

Does invoking a particular value in JMX Console require a service restart of BAC?

Regards,
Ashok
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Absent Member.. Jennifer_Tilly Absent Member..
Absent Member..

Re: EUM tabs missing

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Hi,

 

Are you missing the utilities tab and analysis report? I think you might need to configure a profile DB and get some data untill these are seen but I might be wrong.

 

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Absent Member.. patre_abhijeet Absent Member..
Absent Member..

Re: EUM tabs missing

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Dear Ashok,

 

This steps does not require any downtime, you just to logout from the current session of BSM and relogin for the changes to take effect.

 

 

Regards,

Abhijeet
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Sujith Kumar C. Acclaimed Contributor.
Acclaimed Contributor.

Re: EUM tabs missing

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Not necessarily Ashok. I hope you followed the steps suggested by Abhijeet before.

 

-      Access the BSM Gateway machine

  • Go to “C:\HPBSM\conf\uimashup\import\loaded\”
    • Copy all the content here – “Components”, “Events” and “Pages”
  • Go to “C:\HPBSM\conf\uimashup\import\toload\”
    • Paste the three directories you copied from “loaded” dir. Overwrite all the existing files.
  • Now open the following link:
  • Logout from BSM and login again

-Sujith

Close the thread if your issue is resolved to make the thread meaningful and complete. Do show gratitude to people who helped you by assigning points.
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Micro Focus Expert
Micro Focus Expert

Re: EUM tabs missing

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the steps suggested above are NOT relevant. they are relevant only for MyBSM missing pages.
You will have the EUM tabs when you will have at least 1 application monitored by BPM/RUM.

View solution in original post

Rick Mayhew Absent Member.
Absent Member.

Re: EUM tabs missing

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So on the Site Map & the MyBSM pages missing stuff like "Transaction Management, End User Management.  What do you do about those?

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