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Frequent Contributor.. ShivaYadav Frequent Contributor..
Frequent Contributor..
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Exclude or Delete apm monitoring probe data for SLA calculation

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Dear Expert,

We are using APM, end user monitoring for monitoring the application, we would like to exclude or delete some downtime data which was due to intenal network issue not application issue.

Now the customer can see the availibilty as 99.90% insteady of 100%, so please let us know how can we remove the data and recalulate the SLA.

 

Thanks in advance expert.

Shiva Yadav

 

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Hi Shiva,

this is what I'm referring to:
screenshot.jpg

If you cannot see Service Level Management at all, then I wonder how you deal with SLAs at all?
The usual reason for this is that you doN#t have SLM licensed (then you would see a message) or not enabled,
simply check APM -> Admin -> Platform -> Setup and Maintenance -> Server Deployment
screenshot2.jpg
if it is not enabled, you need to enable it and restart APM.
If it is enabled, check if you license is valid.

Greetings
Siggi

 

 

Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Micro Focus Expert
Micro Focus Expert

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Hi Shiva Yadav,

simply have a look at the APM Application Administer Guide (I used the 9.50 version here), Chapter 30:

Retroactive SLA Data Corrections
..
You define SLA data correction schedules to make retroactive adjustments to SLA data. (Downtimes defined in the Downtime Management page in Platform Administration only affect future data.) For example, you discover that testing of an application is causing disruption to a server monitored by your SLAs. The testing will continue for an hour a day over the next week, so you define a downtime (in the Platform Administration Downtime Management page) for the future testing. But you also want to exclude from your SLAs the data from testing periods that have already taken place, so you define an SLA data correction schedule for those time periods. The data correction periods are excluded from SLA calculations, and are marked with Downtime status in Service Level Management reports. In addition, the Downtime Event Description area displayed in reports (displayed by enabling the option in the Advanced Options dialog box), provides information on data corrections that are applicable to the report. For details, see Advanced Options Dialog Box in the APM User Guide.
..

The manual explains all you need know to correct one or more SLAs.

Greetings Siggi

Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Frequent Contributor.. ShivaYadav Frequent Contributor..
Frequent Contributor..

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Thanks Siggi for your reply,



Appreciate if you can let us know where can I configure "SLA data correction schedule" on APM, I am unable to see the options.


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Micro Focus Expert
Micro Focus Expert

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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ivaYadav,

it's all in the manual, it really helps if you spend some time looking at it ;-)
Same chapter, some lines below:
..

You define SLA data correction schedules in the SLA Data Correction Schedule Dialog Box, on page
520. For details, see SLA Data Correction Schedule Dialog Box, on page 520.
After defining or editing an SLA data or correction schedule, you need to run recalculation on your SLAs
so that the data changes are applied to the SLAs. For details, see Recalculation for SLAs, on page 433.
..

so APM -> Admin -> Service Level Management -> SLA Data Correction.
On the right side of the screen you'll find a button "New" which allows you to create a new SLA Data Correction.

Greetings
Siggi


Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Frequent Contributor.. ShivaYadav Frequent Contributor..
Frequent Contributor..

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Dear Siggi,

Thanks for the reply, please find the below snapshot, i dont have the options add Admin => Service Level Managment" in the admin menu, we are using APM 9.30

APM SLM.JPGRegards

Shiva

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Micro Focus Expert
Micro Focus Expert

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Hi Shiva,

this is what I'm referring to:
screenshot.jpg

If you cannot see Service Level Management at all, then I wonder how you deal with SLAs at all?
The usual reason for this is that you doN#t have SLM licensed (then you would see a message) or not enabled,
simply check APM -> Admin -> Platform -> Setup and Maintenance -> Server Deployment
screenshot2.jpg
if it is not enabled, you need to enable it and restart APM.
If it is enabled, check if you license is valid.

Greetings
Siggi

 

 

Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Frequent Contributor.. ShivaYadav Frequent Contributor..
Frequent Contributor..

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Dear Siggi,

Thanks and appreciate your support, the SLA lincese is expired, thats the reason i was not able to view the Service Level Manegement.

Regards

Shiva

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Exclude or Delete apm monitoring probe data for SLA calculation

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Great,

thanks for your update and the good news

Siggi

Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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