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Outstanding Contributor.. JimiT Outstanding Contributor..
Outstanding Contributor..

SDR BSM 9.26 to APM 9.30 not sync'ng

Hi All,

I'm using standalone SDR 9.30 for staging upgrade to new APM Server.

The SDR is collecting data from BSM and is also storing the data to APM SDRTemp directories, I can see the csv files created.

When I run APM EUM report for past hour, the report shows "no data".  If I run report on APM for past week I can see data, (this is from the database copy).

So I check wde.log for clues on APM and do not see anything obvious, except for, (check attachment wde.log file) though I can see wde is running fine, though nothing is coming in, I'd expect to see connectin from SDR process???

2019-01-16 09:34:56,326 [RMI TCP Connection(3)-] ( ERROR - Failed to retrive WDE manager.
javax.naming.NoInitialContextException: Cannot instantiate class: [Root exception is java.lang.ClassNotFoundException:]

How is there a better way to troubleshoot this?



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1 Reply
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: SDR BSM 9.26 to APM 9.30 not sync'ng

Hope you are doing good,

Since the SDR is complex for troubleshoing, it is better to open a case with support and take a look to your enviroment on remote session review all the log files.

Please let me know if you need any assitance opening the support case

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