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Frequent Contributor.. abdallah_qawasm Frequent Contributor..
Frequent Contributor..

SMTP protocol

i need to know what is the best practices in order to monitor the SMTP protocol using RUM

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Micro Focus Expert
Micro Focus Expert

Re: SMTP protocol

Hi abdallah_qawasm,

RUM offers a template for SMTP protocol, which does most of the magic for you.

As of KCS document KM01203185:

RUM SMTP protocol - what data is being collected / reported by RUM

When using RUM's SMTP parsing protocol, what kind of information can RUM parse from SMTP traffic.
In case of HTTP, RUM returns
- Page Time
- Page Server Time
- Page Network Time
- Page Client Time,

All the information below is based on a test with BSM 9.24 / RUM E 9.24 / RUM P 9.24, all on Windows:
with a RUM probe running on the system which sends an email with using another system as mail server.

The folowing data can be found in the various RUM reports:

Analysis Report
 RUM Session Summary
  Value, Number of Sessions, Error Events, Info Events, Performance Events, Total Actions, Unavailable Actions, Latency, Total Traffic

 RUM Tier Summary 
  Tier, Tier Availability, Total Action Hits, Slow Action Hits, Total Time, Total Requests, Connection Availability, Total Connection Attempts, Total Traffic

 RUM Session Ananlyzer
  Start Time, Tier, End User Subgroup, Client, User Name, Location, Active, Duration (hh:mm:ss), Latency, Events (like above), Slow Actions, Actions
  -> Session Details

     Start time: 10/10/2014 9:38 AM
     Application: BA_RUM_SMTP_swvm402
     End user subgroup: Others []
     Location: Palo Alto
     Total Traffic (KB): 1.7
     Duration (hh:mm:ss): 00:05:27
     Operating system: N/A

 Session initiation <server>
 Set sender address <sender>
 Set recipient <recipient>
 Mail content

Start Time, Application, Events, Total Time, Server Time, Network Time, Client Time, Think Time, Total Traffic

Action Details (here from "Mail content")
 Action description: Mail content
 Action name: N/A
 Command: DATA
 Domain: swvm402.bgr.hp.com
Action Parameters  
 Action does not include parameters. 
Connection Details  
 Server IP:
 Server name: swvm410.bgr.hp.com
 Server port: 25
 Running software: SMTP
 Client IP: 
 Client name: N/A 
 Client port: 53731
 Stopped action hit: No
 Total requests: 1
 Start time: 10/10/2014 09:38:10 AM
 Sent traffic (KB): 0.1
  Received traffic (KB): 1.1
 Total traffic (KB): 1.2
 End user subgroup: Others []
 Total time (sec): 0.25
 Server time (sec): 0.25
 Server time to first buffer (sec): 0.25
 Network time (sec): 0.00
 Connect time (sec): 0.00
 SSL handshake time (sec): 0.00
 Retransmit time (sec): 0.00
 Client time (sec): 0.00


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