anjani_02oct Absent Member.
Absent Member.
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Sitescope Service restarting every 1 minute itself

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Hi Experts,

 

We have deployed sitescope 11.21 on windows 2008 server 32 GB Ram with certain monitors.The sitescope was working finely but all of sudden after taking the restart the sitescope service has abruptly restarting every 1 minute on itself with following errors:

 

service: Wed Jan 16 16:37:54 2013    Starting monitoring process: 10832, result: 1
2013-01-16 16:38:00,878 [SiteScope Main Thread] (SiteScopeHeartbeatManager.java:53) INFO  - The Heartbeat Scheduler was started.
2013-01-16 16:38:00,894 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Host DNS Resolution Service
2013-01-16 16:38:01,003 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Monitor History Event Sink Service
2013-01-16 16:38:01,003 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Action Execution Counter Registry Service
2013-01-16 16:38:01,003 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Open Status Registry Service
2013-01-16 16:38:01,050 [SiteScope Main Thread] (SiteScopeSupport.java:665) INFO  - ---------------------------------------------
2013-01-16 16:38:01,050 [SiteScope Main Thread] (SiteScopeSupport.java:666) INFO  - Starting SiteScope...
2013-01-16 16:38:01,128 [SiteScope Main Thread] (SiteScopeSupport.java:569) INFO  - Initializing configuration layer.
2013-01-16 16:38:03,172 [SiteScope Main Thread] (SiteScopeSupport.java:725) FATAL - Error: java.lang.NoSuchMethodError: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
java.lang.NoSuchMethodError: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
    at com.mercury.sitescope.platform.configmanager.treenodes.template.upgrader.TemplateEntityUpgraderUtils.isUpgradeNeeded(TemplateEntityUpgraderUtils.java:223)
    at com.mercury.sitescope.platform.configmanager.treenodes.template.upgrader.entities.AbstractTemplateEntityUpgrader.isUpgradeNeeded(AbstractTemplateEntityUpgrader.java:231)
    at com.mercury.sitescope.platform.configmanager.treenodes.GenericTreeNodeConfigInstance.isUpgradeNeeded(GenericTreeNodeConfigInstance.java:222)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createObjects(ConfigManager.java:1848)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createAndSave(ConfigManager.java:1649)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createPersistObjectsAfterLoad(ConfigManager.java:1630)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.initialize(ConfigManager.java:1266)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.access$300(ConfigManager.java:1133)
    at com.mercury.sitescope.platform.configmanager.ConfigManager.initialize(ConfigManager.java:172)
    at com.mercury.sitescope.platform.configmanager.ConfigManagerSession.initialize(ConfigManagerSession.java:153)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.initializeSiteScope(SiteScopeSupport.java:583)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.configureSiteScope(SiteScopeSupport.java:620)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.siteScopeMain(SiteScopeSupport.java:669)
    at com.mercury.sitescope.web.servlet.InitSiteScope$SiteScopeMainThread.run(InitSiteScope.java:189)
2013-01-16 16:38:03,187 [SiteScope Main Thread] (SiteScopeSupport.java:732) FATAL - SiteScope unexpected shutdown due to the error: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
2013-01-16 16:38:04,279 [Thread-40] (SiteScopeShutdown.java:51) INFO  - Shutting down SiteScope reason Tomcat is going down (destroy of InitSiteScope HttpServlet)...
2013-01-16 16:38:04,388 [ShutdownThread at Wed Jan 16 16:38:04 IST 2013] (SiteScopeGroup.java:1062) INFO  - Waiting 40 secs to allow monitors to complete.
2013-01-16 16:38:44,480 [Thread-40] (SiteScopeHeartbeatManager.java:64) INFO  - The Heartbeat Scheduler was stopped.
service: Wed Jan 16 16:38:55 2013     Monitoring process, process not running
service: Wed Jan 16 16:38:55 2013    Shutdown request process successful
service: Wed Jan 16 16:38:55 2013    Service shutdown successful, monitoring process: 10832
service: Wed Jan 16 16:38:55 2013    Stopping shutdown request process: 6996, result: 1
service: Wed Jan 16 16:38:55 2013    Stopping child processes: 10832
Wed Jan 16 16:38:55 2013    stopping perfex 10188

service: Wed Jan 16 16:38:56 2013    Starting monitoring process: 10980, result: 1
2013-01-16 16:39:02,576 [SiteScope Main Thread] (SiteScopeHeartbeatManager.java:53) INFO  - The Heartbeat Scheduler was started.
2013-01-16 16:39:02,607 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Host DNS Resolution Service
2013-01-16 16:39:02,716 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Monitor History Event Sink Service
2013-01-16 16:39:02,716 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Action Execution Counter Registry Service
2013-01-16 16:39:02,716 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Open Status Registry Service
2013-01-16 16:39:02,763 [SiteScope Main Thread] (SiteScopeSupport.java:665) INFO  - ---------------------------------------------
2013-01-16 16:39:02,763 [SiteScope Main Thread] (SiteScopeSupport.java:666) INFO  - Starting SiteScope...
2013-01-16 16:39:02,841 [SiteScope Main Thread] (SiteScopeSupport.java:569) INFO  - Initializing configuration layer.
2013-01-16 16:39:04,822 [SiteScope Main Thread] (SiteScopeSupport.java:725) FATAL - Error: java.lang.NoSuchMethodError: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
java.lang.NoSuchMethodError: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
    at com.mercury.sitescope.platform.configmanager.treenodes.template.upgrader.TemplateEntityUpgraderUtils.isUpgradeNeeded(TemplateEntityUpgraderUtils.java:223)
    at com.mercury.sitescope.platform.configmanager.treenodes.template.upgrader.entities.AbstractTemplateEntityUpgrader.isUpgradeNeeded(AbstractTemplateEntityUpgrader.java:231)
    at com.mercury.sitescope.platform.configmanager.treenodes.GenericTreeNodeConfigInstance.isUpgradeNeeded(GenericTreeNodeConfigInstance.java:222)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createObjects(ConfigManager.java:1848)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createAndSave(ConfigManager.java:1649)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createPersistObjectsAfterLoad(ConfigManager.java:1630)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.initialize(ConfigManager.java:1266)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.access$300(ConfigManager.java:1133)
    at com.mercury.sitescope.platform.configmanager.ConfigManager.initialize(ConfigManager.java:172)
    at com.mercury.sitescope.platform.configmanager.ConfigManagerSession.initialize(ConfigManagerSession.java:153)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.initializeSiteScope(SiteScopeSupport.java:583)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.configureSiteScope(SiteScopeSupport.java:620)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.siteScopeMain(SiteScopeSupport.java:669)
    at com.mercury.sitescope.web.servlet.InitSiteScope$SiteScopeMainThread.run(InitSiteScope.java:189)
2013-01-16 16:39:04,838 [SiteScope Main Thread] (SiteScopeSupport.java:732) FATAL - SiteScope unexpected shutdown due to the error: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
2013-01-16 16:39:05,930 [Thread-40] (SiteScopeShutdown.java:51) INFO  - Shutting down SiteScope reason Tomcat is going down (destroy of InitSiteScope HttpServlet)...
2013-01-16 16:39:06,039 [ShutdownThread at Wed Jan 16 16:39:05 IST 2013] (SiteScopeGroup.java:1062) INFO  - Waiting 40 secs to allow monitors to complete.
2013-01-16 16:39:46,146 [Thread-40] (SiteScopeHeartbeatManager.java:64) INFO  - The Heartbeat Scheduler was stopped.
service: Wed Jan 16 16:39:57 2013     Monitoring process, process not running
service: Wed Jan 16 16:39:57 2013    Shutdown request process successful
service: Wed Jan 16 16:39:57 2013    Service shutdown successful, monitoring process: 10980
service: Wed Jan 16 16:39:57 2013    Stopping shutdown request process: 3916, result: 1
service: Wed Jan 16 16:39:57 2013    Stopping child processes: 10980
Wed Jan 16 16:39:57 2013    stopping perfex 5148

service: Wed Jan 16 16:39:58 2013    Starting monitoring process: 6680, result: 1
2013-01-16 16:40:05,022 [SiteScope Main Thread] (SiteScopeHeartbeatManager.java:53) INFO  - The Heartbeat Scheduler was started.
2013-01-16 16:40:05,037 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Host DNS Resolution Service
2013-01-16 16:40:05,131 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Monitor History Event Sink Service
2013-01-16 16:40:05,146 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Action Execution Counter Registry Service
2013-01-16 16:40:05,146 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Open Status Registry Service
2013-01-16 16:40:05,193 [SiteScope Main Thread] (SiteScopeSupport.java:665) INFO  - ---------------------------------------------
2013-01-16 16:40:05,193 [SiteScope Main Thread] (SiteScopeSupport.java:666) INFO  - Starting SiteScope...
2013-01-16 16:40:05,256 [SiteScope Main Thread] (SiteScopeSupport.java:569) INFO  - Initializing configuration layer.
2013-01-16 16:40:07,346 [SiteScope Main Thread] (SiteScopeSupport.java:725) FATAL - Error: java.lang.NoSuchMethodError: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
java.lang.NoSuchMethodError: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
    at com.mercury.sitescope.platform.configmanager.treenodes.template.upgrader.TemplateEntityUpgraderUtils.isUpgradeNeeded(TemplateEntityUpgraderUtils.java:223)
    at com.mercury.sitescope.platform.configmanager.treenodes.template.upgrader.entities.AbstractTemplateEntityUpgrader.isUpgradeNeeded(AbstractTemplateEntityUpgrader.java:231)
    at com.mercury.sitescope.platform.configmanager.treenodes.GenericTreeNodeConfigInstance.isUpgradeNeeded(GenericTreeNodeConfigInstance.java:222)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createObjects(ConfigManager.java:1848)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createAndSave(ConfigManager.java:1649)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.createPersistObjectsAfterLoad(ConfigManager.java:1630)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.initialize(ConfigManager.java:1266)
    at com.mercury.sitescope.platform.configmanager.ConfigManager$PersistencyAdaptor.access$300(ConfigManager.java:1133)
    at com.mercury.sitescope.platform.configmanager.ConfigManager.initialize(ConfigManager.java:172)
    at com.mercury.sitescope.platform.configmanager.ConfigManagerSession.initialize(ConfigManagerSession.java:153)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.initializeSiteScope(SiteScopeSupport.java:583)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.configureSiteScope(SiteScopeSupport.java:620)
    at com.mercury.sitescope.bootstrap.SiteScopeSupport.siteScopeMain(SiteScopeSupport.java:669)
    at com.mercury.sitescope.web.servlet.InitSiteScope$SiteScopeMainThread.run(InitSiteScope.java:189)
2013-01-16 16:40:07,346 [SiteScope Main Thread] (SiteScopeSupport.java:732) FATAL - SiteScope unexpected shutdown due to the error: com.mercury.sitescope.upgrade.ProductVersion.parseString(Ljava/lang/String;)Lcom/mercury/sitescope/upgrade/ProductVersion;
2013-01-16 16:40:08,454 [Thread-40] (SiteScopeShutdown.java:51) INFO  - Shutting down SiteScope reason Tomcat is going down (destroy of InitSiteScope HttpServlet)...
2013-01-16 16:40:08,563 [ShutdownThread at Wed Jan 16 16:40:08 IST 2013] (SiteScopeGroup.java:1062) INFO  - Waiting 40 secs to allow monitors to complete.

 

Kindly assist

 

Attaching error log for reference

 

Thanks And Regards,

 

Thanks And Regards,
Anjani
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anjani_02oct Absent Member.
Absent Member.

Re: Sitescope Service restarting every 1 minute itself

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Hi Experts,

 

Thanx for your support..I reinstalled the Patch 11.21 and issue got resolved.

Thanks And Regards,
Anjani

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4 Replies
Absent Member.. Syed Uzair D Ha Absent Member..
Absent Member..

Re: Sitescope Service restarting every 1 minute itself

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Was any config changes done on the setup? What frequency you have for the Monitors to run on?

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Absent Member.. Syed Uzair D Ha Absent Member..
Absent Member..

Re: Sitescope Service restarting every 1 minute itself

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Validate the following as well.

 

1. Check if any Monitors are getting skipped [This generally happens for low iteration time]?

2. Web Server

3. Memory allocation to JAVA & JMX monitors could be another reason
4. Total Monitors under Sitescope (It's advisible not to go beyond 6k in an individual Sitescope server)

 

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Absent Member.. T_L Absent Member..
Absent Member..

Re: Sitescope Service restarting every 1 minute itself

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Is proper sizing done on the SIS server??

 

Kindly validate the steps provided by 

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anjani_02oct Absent Member.
Absent Member.

Re: Sitescope Service restarting every 1 minute itself

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Hi Experts,

 

Thanx for your support..I reinstalled the Patch 11.21 and issue got resolved.

Thanks And Regards,
Anjani

View solution in original post

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