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Support Tip - BSM/UCMDB integration fails - Error Code 802



[ErrorCode [802] General Integration Error{test12}]
jvm 1 | Integration[test12]: Failed to log in to host [xx.xx.xx.xx] with customer name [Default Client], user [null], password [null], state [null] application name [CMDB Adapter]




This can be caused by a number of things:

- Check the credentials and the scope

- Make sure that the timezone is same between the probe and the uCMDB server, in case of BSM the DPS server

- Please specify the actual domain in discoveryProbe.properties file instead of  ${DefaultDomain}

- Check in the server DB that there is an entry in CM_AUTHORIZATION table that enables the probe to retrieve credentials from the server. The entry should be as following (assuming customer id is 1 and domain name is DefaultDomain):


DefaultDomain 1 DefaultDomain READ


If the above entry is missing from CM_AUTHORIZATION table, perform following steps:

  1. Open the browser and navigate to UCMDB JMX console.
  2. Browse to SecurityServices, choose CMAddUser method and provide following settings:
    1. Username = DefaultDomain
    2. Customer = 1
    3. Resource = DefaultDomain
    4. Permission = READ

Note: this is assuming that your domain is called DefaultDomain

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