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Contributor.. Somank_Tiwari Contributor..

True Client Script getting Aborted (time-out) on BPM side

Hi Experts,

We have a true client script for montoring microsoft CRM application. which is running fine without any issues on VuGen side. However the same script goes to hung state intermittently on BPM side. BPM service restart can be used as a work around, But again it goes to hung state after running for some hours with a Aborted (time-out) error on BPM side.

No MDRV logs are getting genearted.

No data gets reported to BSM once it goes to timeout.

BPM version 9.30, VuGen 12.55

please post suggestions to resolve the same.



2 Replies
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: True Client Script getting Aborted (time-out) on BPM side


There are some steps and configuration that needs to be changed. Please follow and perform each point before go through the next one.

  1. Recorded the script VuGen 12.53 instead the 12.55. On BPM 9.30 it is recommended to use VuGen 12.53. (Page 19 on guide attached “APM_930_SysReqs_SupportMatrixes” )
    1. Version of UFT / LoadRunner BPM 9.30 12.53 ✓ (recommended)
  1. Rename WorkSpace
    1. Stop BPM
    2. Go to the workspace folder location.
    3. Make a backup outside the current location.
    4. Delete the workspace folder (Once you bring BPM up, it will create a new workspace.)
    5. Start BPM


  1. Proceed with Protocol Update Procedure.(Page 9 on the guide attached “BusinessProcessMonitor_ReleaseNotes”)

BSM/BAC Manual Update Procedure

Update the HP Business Availability Center 8.x or HP Business Service Management 9.x systems with which Business Process Monitor 9.30 communicates, as follows:

    1. l Extract the file into a temporary folder (use the Extract Here command).
    2. l Copy the content of the temporary folder to the HPBAC\dat\protocols folder on the BAC 8.x machine, or
    3. to the <HPBSM root directory>\dat\protocols folder on the BSM 9.1 or 9.2 Gateway Server. Do not
    4. copy the ScriptRepositoryFilters directory itself.
    5. l If prompted, overwrite any existing files.
    6. l You do not need to restart the BAC/BSM system.

Hope this inforttion is useful to you.


Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: True Client Script getting Aborted (time-out) on BPM side

Hello Somank,

Hope you are doing very well.

I am making follow up to know if the information provide was able to solve the issue with TC scripts under BPM.

As additional steps, we highly recomend to run BPM as process while trying to execute TruClient Scripts, RDP scripts which are "too heavy" to BPM, due the funcionality of the script.

Here are the steps.

1. Open the services.msc. (Start-> Run: services.msc).


2. Find “HP Business Process Monitor” service in the list of running services.


3. Right click on service name -> Properties;


4. Set Startup Type to Disabled and stop the BPM.


5. Open a cmd window as administrator and run the following:

      cd /BPM/ServletContainer/bin

      catalina.bat run


6. Open/Refresh the BPM UI to make sure that BPM is up.

In case you have any concern, feel free to reach us back.

here is the official document that explain the same.



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