Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE
Arunkumar1
Visitor.
958 views

Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

Hi,

We are unable to access Sitescope in Windows 2012 server. We are getting blank page after logging in.

We are not sure whether it is server compatibility or Java/Browser compatibility issue.

Kindly let us know what is the compatible version for Browsers(IE, Chrome, FIrefox) and Java for accessing SItescope 11..22 .

The same SItescope console is working on IE 11 version in my local machine but not in WIndows 2012 server.

Windows Version - Windows 2012 R2 Standard 64 bit

Sitescope - HP SiteScope 11.22 64-bit JVM, Build 240

Thanks,

Arunkumar.K

Labels (1)
0 Likes
1 Solution

Accepted Solutions
Frequent Contributor.. SK3210 Frequent Contributor..
Frequent Contributor..

Re: Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

All,

       The moment when we are running on Windows Server 2012 R2 or any other version on 64bit, the IE or most of the browser applications will be on 64bit. Due to this we will install JRE 64bit and this will not work. Try installing the Java 32 bit ( JRE 32bit ) and it should work like a charm. This was my learning experience. You should be able to run 11.24 or higher versions.

 

Best Regards

Sara

0 Likes
5 Replies
Micro Focus Expert
Micro Focus Expert

Re: Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

Hi Arunkumar.K,

for exactly this type of questions SiteScope is shipped with a wide set of manuals.
Check the Deployment Guide, Chapter 6: Before You Install SiteScope, System Requirements
..
Server System Requirements for Windows
32-bit
- *Microsoft Windows 2003 SP2 Standard/Enterprise Edition
- *Microsoft Windows Server 2003 R2 SP2 Enterprise Edition
- Microsoft Windows Server 2008 SP1, SP2 Standard/Enterprise Edition

64-bit
- *Microsoft Windows Server 2003 SP2 Standard/Enterprise Edition
- *Microsoft Windows Server 2003 R2 SP2 Enterprise Edition
- Microsoft Windows Server 2008 SP1, SP2 Standard/Enterprise Edition
- Microsoft Windows Server 2008 R2 SP1 Standard/Enterprise/Datacenter Edition

So obviosuly SiteScope 11.22 is NOT supported on Windows 2012,
no matter what JRE version or browser type and version you are using.

You should install SiteScope 11.30 or even 11.32 instead, this version is supported on Windows 2012:

Server System Requirements for Windows
The following Microsoft Windows operating system versions have been certified:
- Microsoft Windows Server 2008 R2 SP1 Standard/Enterprise/Datacenter Edition (64-bit)
- Microsoft Windows Server 2012 Standard/Datacenter Edition (64-bit)
- Microsoft Windows Server 2012 R2 Standard Edition (64-bit)

Greetings
Siggi

Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
Arunkumar1
Visitor.

Re: Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

HI Siggi,

 

Thanks for the information.

Just for an information , can it be accessed in Windows 8.1 Desktop machine?

 

Thanks,

Arunkumar.K

0 Likes
Micro Focus Expert
Micro Focus Expert

Re: Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

Hi Arunkumar.K,

you are very welcome

Greetings
Siggi

Customer Support
Micro Focus

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
0 Likes
Frequent Contributor.. SK3210 Frequent Contributor..
Frequent Contributor..

Re: Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

All,

       The moment when we are running on Windows Server 2012 R2 or any other version on 64bit, the IE or most of the browser applications will be on 64bit. Due to this we will install JRE 64bit and this will not work. Try installing the Java 32 bit ( JRE 32bit ) and it should work like a charm. This was my learning experience. You should be able to run 11.24 or higher versions.

 

Best Regards

Sara

0 Likes
Arunkumar1
Visitor.

Re: Unable to access Sitescope 11.22 in windows server 2012

Jump to solution

Hi SK3210,

 

Thanks for the update.

I have installed java 8 update 40 , 32 bit. Now sitescope 11.22 is working fine without any issue in Windows 2012 server.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.