Absent Member.. Syed Uzair D Ha Absent Member..
Absent Member..
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Unable to create Users under BAC 8.07

Hi Guys,

 

When trying to create New Users under BAC 8.07 the App freeze, Did anyone encountered this issue before or know that the reason could be?

 

It's little urgent, need help ASAP.

 

Thanks

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6 Replies
NicolasAnt Absent Member.
Absent Member.

Re: Unable to create Users under BAC 8.07

Sorry, I have no answer for your question, but I get similar problem in BSM 9.21.

 

I just can't open Admin -> Platform -> User and Permissions. I get an empty page (screenshot).
 Maybe anyone know how to troubleshoot this? What logs can be set to debug to help resolve this issue?

 

Thanks!

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Absent Member.. Syed Uzair D Ha Absent Member..
Absent Member..

Re: Unable to create Users under BAC 8.07

Were you able to re-produce this error on different browsers?

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NicolasAnt Absent Member.
Absent Member.

Re: Unable to create Users under BAC 8.07

Yes, all browsers, all servers/workstations/java etc.

 

Also, 'Edit Setting' in Infrastructure Settings Editor isn't working with same symptom (empty windows is opening when I try to edit any parameter).

ALL OTHER windows/tabs/editors works fine....

 

Tried to trace http requests in browser, see error 404 with request to

/topaz/JavaScriptServlet

 

Web-server on GW: IIS.

 

And I also see that /topaz/JavaScriptServlet is working fine on other windows/requests, so it depends on input parameters to this request...

 

 

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NicolasAnt Absent Member.
Absent Member.

Re: Unable to create Users under BAC 8.07

Send previous message and after that managed to fix this :)))

 

My problem was in DNS misconfiguration.

 

Actual FQDN of my GW was: bsm-gw.domain.mycompany.com

 

But I was accessing GW with other URL: bsm-gw.mycompany.com.

 

It seems to be caused problems with ajax csrf, and some requests where blocked.
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Outstanding Contributor.. Ken Strauss_2 Outstanding Contributor..
Outstanding Contributor..

Re: Unable to create Users under BAC 8.07

This'll fix it but turn off (CSRF) Cross-Site Request Forgery guard filter

 

In D:\HPBSM\AppServer\webapps\site.war\WEB-INF\web.xml loose everything between

    <!--CSRF Begin-->


    <!--CSRF End-->

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Abhishek16 Absent Member.
Absent Member.

Re: Unable to create Users under BAC 8.07

Perfect , This Solved the issue

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