ESM Cases - Allow non-admins the ability to unlock cases

Idea ID 2769779

ESM Cases - Allow non-admins the ability to unlock cases

Submitting the feature request to allow non-admins to unlock cases in ESM.

We have a group of analysts and a SOC lead; none of which are administrators in ESM. If an analyst forgets to unlock a case and goes off shift, no one can unlock the case except for an administrator.

It would be nice to have a permission similar to "Case Delete" that can be assigned to a user group so a manager or SOC lead can unlock cases without waiting for an ESM administrator.

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Waiting for Votes
 
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