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osunjio1 Absent Member.
Absent Member.
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An unexpected error occured when contacting server

I get this message  " An unexpected error occured when contacting server  " when ever i  use command centre and click on adminisration, storage and archives i Arcsight version 6.5 patch 1

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4 Replies
anirudhanayak@g Outstanding Contributor.
Outstanding Contributor.

Re: An unexpected error occured when contacting server

Go to ESM manager Command line as "root" user and execute the following command: netstat –listen

Check whether port 8443 is active. Try telnet on port 8443 by executing the command: telnet localhost 8443.

Execute the following command to disable the firewall locally on the ESM manager:

/etc/init.d/iptables stop


After completing these steps, try to access Administration tab from Command center.


Regards,

Anirudh

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New Member.. krisfang
New Member..

Re: An unexpected error occured when contacting server

I have the same issue but not useful when I executed those command.

Do you have another solutions?  thanks

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Contributor.. Robban Contributor..
Contributor..

Re: An unexpected error occured when contacting server

Verify that "logger_web service" is running on your ESM server, That was my prob atleast

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victorpichler Absent Member.
Absent Member.

Re: An unexpected error occured when contacting server

We had the same error message and it was related to logger_web service. For some reason it wasn't started together with the other services, however when we started the error message disappeared.

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