baauji1 Absent Member.
Absent Member.
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ArcSight Manager service unavailable/ initializing

Hi,

My ArcSight manager service is not starting properly. When I check the status of all arcsight services, the manager service is either unavailable or in initializing stage while other services are shown as "available".

This is a sandbox deployment in which everything is installed on a virtual machine and I am using the ArcSight demo connector. The connector shows error 503 "could not connect to manager: Manager refused connection". So, after checking through various things, I noticed about the manager service. Is the connector issue because of manager service?Error.JPGservices.JPG

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11 Replies
smazhar Super Contributor.
Super Contributor.

Re: ArcSight Manager service unavailable/ initializing

Hi Rahul,

Can you send us the server.log file which is located in the path ARCSIGHT_MANAGER\logs\default\server.log

Let me check for the details on the log file and correspond

Regards, Mazhar

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baauji1 Absent Member.
Absent Member.

Re: ArcSight Manager service unavailable/ initializing

Attaching the latest server.log file. Let me know if you need older file as well.

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smazhar Super Contributor.
Super Contributor.

Re: ArcSight Manager service unavailable/ initializing

Looks like your Manager is Started from the log file,

2015-03-11 21:22:25,191][INFO ][default.com.arcsight.server.NGServer] ArcSight Manager start up.

2015-03-11 21:22:26,288][INFO ][default.com.arcsight.crypto.SSLConfiguration] SECURITY PROVIDERS INITIALIZED:

  PROVIDER[0]: SUN (sun.security.provider.Sun)

  PROVIDER[1]: SunRsaSign (sun.security.rsa.SunRsaSign)

  PROVIDER[2]: SunJSSE (com.sun.net.ssl.internal.ssl.Provider)

  PROVIDER[3]: SunJCE (com.sun.crypto.provider.SunJCE)

  PROVIDER[4]: SunJGSS (sun.security.jgss.SunProvider)

  PROVIDER[5]: SunSASL (com.sun.security.sasl.Provider)

  PROVIDER[6]: XMLDSig (org.jcp.xml.dsig.internal.dom.XMLDSigRI)

  PROVIDER[7]: SunPCSC (sun.security.smartcardio.SunPCSC)

  PROVIDER[8]: BC

If you are still not able to connect to the Manager from Agent.

Just follow the below steps,

1. Stop the Manager Service

2. Stop the Database Service

3. Start the Database Service

4. Start the Manager Service

Regards, Mazhar

baauji1 Absent Member.
Absent Member.

Re: ArcSight Manager service unavailable/ initializing

Will try it out.

Which is the database service in the screenshot ??

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pratikp Absent Member.
Absent Member.

Re: ArcSight Manager service unavailable/ initializing

Hi ,

Have you followed the steps provided by Mazhar?

I guess Mazhar wanted to tell to stop database instance and start it again.

This sometimes happens if Manager service has not stopped properly and instance of it is still running somewhere in the backend.

If steps provided by Mazhar didnt worked out. Then you can try below steps.

Stop database instance.

Stop manager service.

Check whether any running processes are present on manager .

If you observe any running process, kill that process by using command kill command. Once you ensure no process is running then you can start database instance and then start manager service.

jring1 Trusted Contributor.
Trusted Contributor.

Re: ArcSight Manager service unavailable/ initializing

mysqld and postgresql - ESM uses both for different things.

Joachim

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baauji1 Absent Member.
Absent Member.

Re: ArcSight Manager service unavailable/ initializing

The issue has been resolved. I noticed from the manager logs that the manager was constantly restarting due to unknown reason. So, I did a hard reboot and it apparently fixed everything.

Thanks everyone for the views.

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Contributor.. SYED YUSUF RAZA Contributor..
Contributor..

Re: ArcSight Manager service unavailable/ initializing

Hello,

I have installed 6.11 Arcsight demo , But the manager server is showing only initalizing. ESM console is not working .

Please find attached. Kindly help to solve the issue.ESM console issue.jpg

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Contributor.. SYED YUSUF RAZA Contributor..
Contributor..

Re: ArcSight Manager service unavailable/ initializing

Hello,

I have installed 6.11 Arcsight demo , But the manager server is showing only initalizing. ESM console is not working .

Please find attached. Kindly help to solve the issue.ESM console issue.jpg

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Knowledge Partner
Knowledge Partner

Re: ArcSight Manager service unavailable/ initializing

Hi, 

 

take a look at the server.std.log* and server.log* to understand why the manager service is not starting.

For sure without having the manager service up and running you will not be able to connect on this server.

All the best, 

 

Danie 

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Community Manager COEST Community Manager
Community Manager

Re: ArcSight Manager service unavailable/ initializing

Hello!

Glad to hear that issue has been resolved. It would be great if you could click "solution accepted" as this will help your fellow community members finding a solution for same or similar problem. Thank you!

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