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mortyf83 Absent Member.
Absent Member.
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ArcSight Technical Support Guide


I have attached our welcome call information that customers and field reps can use to help with navigating support for ArcSight.

 
3 Replies

Re: ArcSight Technical Support Guide

Why is that Connector Appliance has SSH response thing and Express doesn't?

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shezaf1 Acclaimed Contributor.
Acclaimed Contributor.

Re: ArcSight Technical Support Guide

Nobody is perfect. We are working to standardize such features. please note that ArcMC, which replaces ConApp, as well as Logger, do not require SSH response anymore and have an alternative mechanism that does not require calling support. Get the manual for details.

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Micro Focus Expert
Micro Focus Expert

Re: ArcSight Technical Support Guide

The links in the document are still hp.com and not hpe.com.

For example, the Contact Numbers for the HPE Response Center can be found here: https://softwaresupport.hpe.com/documents/10180/14684/esp-support-contact-list

- Tobias

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