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Cadet 3rd Class
Cadet 3rd Class
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Arcsight Logger 6.4 AWS EC2 with 500GB license .dat giving attached error, please let me know

- Bits ver - ArcSight-logger-6.4.0.8117.0.bin

- License - Logger-software-500GB.dat (downloaded 2018)

com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '9'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '10'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '11'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '12'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '13'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '14'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Applying feature rule for rule number : '15'
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Processing rules ends successfully
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: Process rules
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: No explicit licenses available to process the rules.
- [com.hp.autopassj.core.enforce.engine.RuleEngine : getFinalLicenses] :: There is no Feature Rule defined in the PD file
- [com.hp.autopassj.core.LicenseHandler : getProductFeature] :: Getting detail license status done successfully
- [com.hp.autopassj.core.LicenseHandler : reportLicense] :: Getting license report
- [com.hp.autopassj.core.pdf.ProductDefinitionStore : getProductDefinition] :: Getting Product Definition context with key '/opt/arcsight/current/arcsight/autopass/pdf/logger.pd'.
- [com.hp.autopassj.core.license.LicenseStore : getLicenses] :: Reading Licenses from Memory Store as Data Source is not Modified since Last read.
- [com.hp.autopassj.core.config.ConfigurationManager : Inside ConfigurationManeger getLicenseStore] :: Inside getLicenseStorecom.hp.autopassj.core.license.LicenseStore@6f1c29b7
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : readSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : readSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : readSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : readSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : readSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : readSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : writeSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : writeSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.secretkey.SecretKeyTextDataSource : writeSecretKeys] :: File lock size is,  524288000
- [com.hp.autopassj.core.LicenseHandler : reportLicense] :: Getting license report done successfully
- [com.hp.autopassj.core.pdf.ProductDefinitionStore : getProductDefinition] :: Getting Product Definition context with key '/opt/arcsight/current/arcsight/autopass/pdf/logger.pd'.
- [com.hp.autopassj.core.pdf.ProductDefinitionStore : getProductDefinition] :: Getting Product Definition context with key '/opt/arcsight/current/arcsight/autopass/pdf/logger.pd'.
- [com.hp.autopassj.core.pdf.ProductDefinitionStore : getProductDefinition] :: Getting Product Definition context with key '/opt/arcsight/current/arcsight/autopass/pdf/logger.pd'.
- [com.hp.autopassj.core.pdf.ProductDefinitionStore : getProductDefinition] :: Getting Product Definition context with key '/opt/arcsight/current/arcsight/autopass/pdf/logger.pd'.
- [com.hp.autopassj.core.pdf.ProductDefinitionStore : getProductDefinition] :: Getting Product Definition context with key '/opt/arcsight/current/arcsight/autopass/pdf/logger.pd'.
- [com.hp.autopassj.common.cloud.CloudFactory : CloudFactory.getCloud()] :: Cloud not initialized yet
- [com.hp.autopassj.core.config.ConfigurationManager : Inside ConfigurationManeger getLicenseStore] :: Inside getLicenseStorecom.hp.autopassj.core.license.LicenseStore@6f1c29b7
- [com.hp.autopassj.core.license.LicenseStore : getLicenses] :: Reading Licenses from Memory Store as Data Source is not Modified since Last read.

 

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2 Replies
Vice Admiral
Vice Admiral

These some messages in a specific log. Do you have an actual problem? Also you 500GB is the base license or an addon?

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Fleet Admiral
Fleet Admiral

Hello,

I would advise to create Service Request and there you could provide the license and it could be tested/checked or simply you need to reset the license/s on your Logger and apply the same license again.

So please create Service Request for further assistance, thank you for the understanding.

Regards,

Marijo

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