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ALERT! The community will be read-only starting on April 19, 8am Pacific as the migration begins.Read more for important details.

Arcsight management center user session : issues

Hello guys,

I have an issue in the user session when I connect to Arcmc after one minute or two minutes I disconnected automatically. I recreate another user but the issue still the same.

if anyone has faced this issue, please share with us the solution.

thank you in advance.

Best Regards

Labels (1)
3 Replies
Micro Focus Expert
Micro Focus Expert


What time zone did you configure on your ArcMC?
Is the time zone correct if you run:

[root@arcmc ~]# date


[root@arcmc ~]# timedatectl

Also, check settings under Administration -> System Admin -> Users/Groups -> Authentication -> Logout Inactive Session After: 

By default is it 15 minutes.



Hi @Mladen,

thank you for your reply,

I correct the date as you say and I check the session timeout it is 15m. but when I try to login again I got the same issue.

Kind Regards.

Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Hi @agyassine 

What version of ArcMC did you install? are you running 2.9.4 / 2.9.5?

2.9.5 will experience this user session issue when you perform a fresh install on 2.9.5.

To resolve this, you will need to install version 2.9.4 of ArcMC first, then perform an upgrade to 2.9.5. You cannot install 2.9.5 straight away from scratch as you will encounter what you have described.


Let me know how you go.







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