Autopass license issue
Anyone here having issue with the autopass license installation on the ArcMC 2.5 Appliance? Im getting this "LastError=The supplied license file is invalid\: Please upload a valid Autopass license file" . Im trying to upload the .dat files that I got from ArcSight support.
Funny enough, I just finished updating my Loggers to 184.108.40.20674.0 today after having upgraded ArcMC to v220.127.116.111.0 yesterday... which as far as I know are the latest versions for each product.
After seeing your response, I had a glimmer of hope that all I needed to do was to upgrade the ArcMC agent on the loggers. Unfortunately, even after stopping ArcMC, renaming the LicFile.txt, starting ArcMC and then trying to upload my licenses (licenses which I've confirmed are good in another local environment), I still end up with the same error.
So your case may be different and I hope upgrading your Loggers solves the problem, but in my case, no luck.
Thanks for the suggestion though.
I would go ahead regardless of my success/failure... nothing says that you have the same issue I do.
But on a happy note, your suggestion did the trick!
I disabled ADP, restarted ArcMC, enabled ADP and then suddenly my autopass licenses were valid again!
Thank you so much for getting my environment back in working order.
Is there anyone getting this error on the ADP licensing when upgraded to Logger 6.3.1? [2017-02-13 14:00:00,037][ERROR][ADPLicenseServiceImpl][saveAllAgentIds][task-scheduler-5] Failed to save agentId: null into adp_connector_agent_id.. ERROR: duplicate key value violates unique constraint "adp_connector_agent_id_agent_id_key"; SQL [n/a]; constraint [adp_connector_agent_id_agent_id_key]; nested exception is org.hibernate.exception.ConstraintViolationException: ERROR: duplicate key value violates unique constraint "adp_connector_agent_id_agent_id_key
Thanks for the info,
When i tried with ssh same below error
Arc manger is running with 2.51 latest version i have skipped the license file and proceed the installation, can you help me paul, whether i need to go-ahead and raise a case with support to provide the valid file. Kindly suggest
You have still (or you got) the old type license file (according to the first screenshot). You need to have a valid (autopass format) for ArcMC 2.5.x. I don't think you are in the same case like the others which had autopass license type file.
ArcMC 2.5 MUST take a new autopass generated license. You cannot use an older one. You must ask for this to be generated through the license process that was sent over (email should have been sent). Complete the process for updating the contact details and it will generate an autopass license. Once done, it will be delivered as a .ZIP file but it will contain a .lic file. It is the .lic file that you must use.
In case anybody else is running into this issue with an autopass license files, these are the steps I've used to resolve it:
1) Open the license file in Notepad++ (free to download)
2) Make sure the file is in UNIX format. In Notepad++, go to "Edit -> EOL Conversion-> UNIX"
3) Make sure the file is UTF-8 encoded. In Notepad++, go to "Encoding -> Encode in UTF-8"
4) Save the license file with a .dat extension (make sure it's lower case)