Console Connector is show down in console

[securityservice1]

Hi ,

refer image below

My console connector is being shown as down in console. and now all events I can see from console are only of arcsight no source device events . please help.

regards,

Suchit

[anirudhanayak@g]

Check the agent.log for the Console connector. And try to identify the error.

agent.log can be found under: <ArcSight Console connector\current\logs>

Regards,

Anirudh

[securityservice1]

HI anirudha,

connector  is not installed like other connector procedures when we install console and register it to the manager , it automatically reflects it in connector resource , which is showing it as down ,it does not have agent.log file.

regards,

suchit

[anirudhanayak@g]

Hi Suchit,

Hope you have followed the process from Console install guide. Is there any requirement to show up the console connector on ESM?

What is the console and ESM version you have in your environment.

Please refer the ESM install guide- from the following thread.

Starting page# 38- It will walk you through the Console installation steps.

Regards,

Anirudh

[anirudhanayak@g]

• Was my answer correct? If so, please help mark my answer as correct so the rest of the community can benefit from knowing that your question was answered. Thanks!