Customer name is not displaying
I have installed a New SQL smart connector for a new customer.
I have created location , networks,customer, zones and assets for the same.
I have also added SQL connector to the Network , but still customer name is not displaying in the active channel.
customer name field is blank.
Plz suggest some solution for this issue.
Considering you have configured everything else right, I can't see in your post anything related to the configuration of the Connector itself. So, if you haven't already done that, please check:
From ESM Console -> Edit Connector -> Networks: make sure your Network is there
From ESM Console -> Edit Connector -> Default -> Content -> Network -> Customer URI: make sure you fill that in with your Customer Name from the Drop Down
Some good presentations on this topic can be found here:
All the best,
Hello Stefan ,
I was missing customer URI , After making changes its working . Thank you.
One more thing I want to ask , if from the same connector i am getting logs for multiple customer then how to proceed, as we can select only one Customer URI.
There are two ways you can achieve that:
1. Through map files configured on the connector level (in the connector's configuration files)
2. Through Velocity Templates configured through the ArcSight Console - basically in the same Customer URI field where you already introduced a static customer mapping, you can add a variable expression to map different customers depending on a condition
Both are briefly explained here:
chapter "Setting Customer Tags to Events", page 19.
By the way, that is another very useful document once you consider implementing multi-customer environment.
All the best,