nbadgujar
New Member.
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Customer name is not displaying

Hello Team,

I have installed a New SQL smart connector for a new customer.

I have created location , networks,customer, zones and assets for the same.

I have also added SQL connector to the Network , but still customer name is not displaying in the active channel.

customer name field is blank.

Plz suggest some solution for this issue.

Regards,

Naresh

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4 Replies
stefan.oancea Outstanding Contributor.
Outstanding Contributor.

Re: Customer name is not displaying

Hello Naresh,

Considering you have configured everything else right, I can't see in your post anything related to the configuration of the Connector itself. So, if you haven't already done that, please check:

From ESM Console -> Edit Connector -> Networks: make sure your Network is there

From ESM Console -> Edit Connector -> Default -> Content -> Network -> Customer URI: make sure you fill that in with your Customer Name from the Drop Down

Some good presentations on this topic can be found here:

All the best,

Stefan

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nbadgujar
New Member.

Re: Customer name is not displaying

Hello Stefan ,

I was missing customer URI , After making changes its working . Thank you.

One more thing I want to ask , if from the same connector i am getting logs for multiple customer then how to proceed, as we can select only one Customer URI.

Regards,

Naresh

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Gayan Acclaimed Contributor.
Acclaimed Contributor.

Re: Customer name is not displaying

You can do the custom mapping in the connector level.

Cheers

Gayan

Mr
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stefan.oancea Outstanding Contributor.
Outstanding Contributor.

Re: Customer name is not displaying

Hello Naresh,

There are two ways you can achieve that:

1. Through map files configured on the connector level (in the connector's configuration files)

2. Through Velocity Templates configured through the ArcSight Console - basically in the same Customer URI field where you already introduced a static customer mapping, you can add a variable expression to map different customers depending on a condition

Both are briefly explained here:

chapter "Setting Customer Tags to Events", page 19.

By the way, that is another very useful document once you consider implementing multi-customer environment.

All the best,

Stefan

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