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Fred McGhee Respected Contributor.
Respected Contributor.

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

I have uploaded the catalina and arcmc_web.log

 

 

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Micro Focus Expert
Micro Focus Expert

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

Which version of ArcMC did you upgrade from? And did you get any issues?

From what i can see, the only part that is failing is it's ADPLicense check every 10 minutes + another error about non unique license ID every 30 minutes.

You are now running with the new ADP licensing right?

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All topics and replies made is based on my personal opinion, viewpoint and experience, it does not represent the viewpoints of MicroFocus.
All replies is based on best effort, and can not be taken as official support replies.
//Marius
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Fred McGhee Respected Contributor.
Respected Contributor.

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

@Marius2 

Oddly, we didn't actually upgrade the ArcMC at first. We upgraded the smart connector framework to 7.9.0.8084 from 7.7.x. After the framework was upgraded the Starburst stopped working. I recently upgraded one of out test ArcMC to 2.8.1 and the problem remained. I notice no operational issues, other than the fact the starburst no longer works. 

I have not changed the ADP licenses yet. What is the latest version? 

 

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Respected Contributor.. JanSevela Respected Contributor..
Respected Contributor..

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

Does anyone have any solutions or ideas or are we waiting for a developer team?

Our problem occurred after the new installation ArcMC (2.8.1), but Connectors are upgraded from 7.7 framework version to 7.9 version.

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Trusted Contributor.. mederic.hurier Trusted Contributor..
Trusted Contributor..

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

Still no fix?

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Fred McGhee Respected Contributor.
Respected Contributor.

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

Hello Mederic

 

Still no fix to my issue. 

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Respected Contributor.. JanSevela Respected Contributor..
Respected Contributor..

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

After upgrade to Framework 7.10 nothing new. Is this problem only at ArcMC 2.8.1 with upgraded connector framework 7.9+?

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Fred McGhee Respected Contributor.
Respected Contributor.

Re: Devices by Device type Starburst no longer populates after upgrading to Smart connector version

There is a Hotfix from support to fix this issue. You have to open a ticket with them and request the hotfix.

Once you install it, it will fix the error.

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