zargaran Honored Contributor.
Honored Contributor.
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ESM Suit Installation ERROR !

Hi

I installed a RedHat Server 6.4 x64 on a esx Machine with this especs:

memory:36 G

HDD:160 G

CPU: 8 Core

also all progresses of ESM_InstallGuide.6.5cSP1.pdf passed for installation of ESMSuit 6.5cSP1

- enableing hostname FQDN Resolvation 

- disabled firewall and iptables

- disabled SeLinux

- Increaseing User Process Limit

- making arcsight group and user member of the group

and all pre-installation tasks done!

but in the progress of "Starting Storage Service" i get a Fatal Error. 

please help me.

log files attached.

Untitled4.png

Error Log Lines:

com.arcsight.common.config.ConfigurationException: An error occured in configuration. Unable to find config provider with ID 'default'.

[2017-09-18 15:45:14,720][ERROR][default.com.arcsight.server.license.LicenseService]
com.arcsight.a.b.InvalidLicenseException: No license file installed. Please obtain a license file from ArcSight Customer Support and install it.

[2017-09-18 15:51:30,483][INFO ][default.com.arcsight.common.services.LoggerRPCChecker] Starting status checks of logger rpc
[2017-09-18 15:59:50,398][ERROR][default.com.arcsight.logger.distributed.Request] Request timed out in 1.5 seconds
[2017-09-18 15:59:52,046][ERROR][default.com.arcsight.logger.distributed.Request] Request timed out in 1.5 seconds
[2017-09-18 15:59:53,706][ERROR][default.com.arcsight.logger.distributed.Request] Request timed out in 1.5 seconds
[2017-09-18 15:59:55,551][ERROR][default.com.arcsight.logger.distributed.Request] Request timed out in 1.5 seconds

[2017-09-18 16:10:19,799][FATAL][default.com.arcsight.wizard.appliance.FBLastPanelProcessor]
com.arcsight.common.ArcSightException: Start ArcSight Storage failed.
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softStartDB(FBLastPanelProcessor.java:1581)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softStartMysqld(FBLastPanelProcessor.java:1611)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softConfigureComponentsInSilentMode(FBLastPanelProcessor.java:861)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.invokeProcessSequence(FBLastPanelProcessor.java:327)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.processNext(FBLastPanelProcessor.java:280)
at com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1.processNext(WizardPanelDescriptorBuilderBase.java:61)
at com.arcsight.wizard.WizardProcessorBase.process(WizardProcessorBase.java:562)
at com.arcsight.wizard.swing.BaseWizardPanelImpl$6.run(BaseWizardPanelImpl.java:367)

BR

Amir

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Trusted Contributor.. katzmandu Trusted Contributor..
Trusted Contributor..

Re: ESM Suit Installation ERROR !

It looks like your initial install crapped out at the wrong point, and it now wants a license to continue but you haven't been prompted for a license yet.

Since this is a new install you can nuke /opt/arcsight and start over again, and make sure you're running the install as "arcsight" user and not "root"

 

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Sekhar Dadi Contributor.
Contributor.

Re: ESM Suit Installation ERROR !

As per your logs cause to hostname issue follow the below steps.

Title : "Cannot resolve hostname" error

Document ID : KM02123396

Product - Version: arcsight express appliance ; arcsight express virtual appliance ; arcsight express all in one ; arcsight identity view ; arcsight esm appliance ; arcsight enterprise view ; arcsight application security monitor ; arcsight express aio appliance ; arcsight express ; arcsight enterprise security manager ; arcsight esm compliance insight pkgs ;

OS :

Updated :

2016-Feb-03

Summary :

During ESM CORRe installation ManagerSetup will exit installation and /opt/arcsight/manager/logs/hostname_ping.log will show error in the title.

Configure DNS Server

Before troubleshooting this issue make sure to review the steps on KB "Failed to get ip address" not found

# vi /etc/hosts

127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4

::1 localhost localhost.localdomain localhost6 localhost6.localdomain6

192.168.1.8 labcr1 labcr1.hpeswlab.net

# vi /etc/resolv.conf

search hpeswlab.net

nameserver 192.168.1.1

Note that the name server must match the one in /etc/sysconfig/network-scrpts/ifcfg-eth0

DEVICE=eth0

NAME=eth0

DNS1=192.168.1.1

DOMAIN=hpeswlab.net

#NM_CONTROLLED=no

ONBOOT=yes

HWADDR=00:0C:29:F9:ED:05

#TYPE=Ethernet

BOOTPROTO=static

IPADDR=192.168.1.8

#NETMASK=255.255.255.0

USERCTL=no

PEERDNS=no

check_link_down() {

return 1;

 

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