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Frequent Contributor.. sanj1288 Frequent Contributor..
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Error installing RPMs

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Hi,

We are configuring ESM HA configuration on appliances (HP Proliant DL 380)

We have stuck at an error "Error installing RPMs" . We checked install.log file from primary ESM and tried to install some packages but it is not working

Please suggest

Regards,

Sandeep

 

 

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Knowledge Partner
Knowledge Partner

Re: Error installing RPMs

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Hello Sandeep,

 

Which version of ESM are you installed the HA?

If you are installing the 7.0P1 then did you read the documentation?

If no please "ESM_HA_UsersGuide_7.0P1.pdf" stating with page 24, Chapter 4.

.......

Appliance Requirements


1. Download the compatible HA Module and HA support packages files from the download site to the primary system. The files are:
-  ArcSight-Highavail-7.0.0.xxxx.1.tar
- esm_ha_support_rpms_rhel74.tar.gz (required only if migrating an appliance from a single installation to an HA Module cluster)

2. Unpack the tar file. Do NOT unpack it into what will be the shared directory (generally /opt/arcsight),
because files there are deleted during installation. You install ESM and the HA Module on the primary
system only. After installation, the HA Module synchronizes the secondary system with the primary.

.....

The same steps are required for ESM 6.11 as wel.

 

Best Regards,

 

Daniel

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2 Replies
Knowledge Partner
Knowledge Partner

Re: Error installing RPMs

Jump to solution

Hello Sandeep,

 

Which version of ESM are you installed the HA?

If you are installing the 7.0P1 then did you read the documentation?

If no please "ESM_HA_UsersGuide_7.0P1.pdf" stating with page 24, Chapter 4.

.......

Appliance Requirements


1. Download the compatible HA Module and HA support packages files from the download site to the primary system. The files are:
-  ArcSight-Highavail-7.0.0.xxxx.1.tar
- esm_ha_support_rpms_rhel74.tar.gz (required only if migrating an appliance from a single installation to an HA Module cluster)

2. Unpack the tar file. Do NOT unpack it into what will be the shared directory (generally /opt/arcsight),
because files there are deleted during installation. You install ESM and the HA Module on the primary
system only. After installation, the HA Module synchronizes the secondary system with the primary.

.....

The same steps are required for ESM 6.11 as wel.

 

Best Regards,

 

Daniel

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sanj Trusted Contributor.
Trusted Contributor.

Re: Error installing RPMs

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Hi Daniel,

Yes , you were right.We do need this RPM package installed.

Issue is resolved now.

Thanks a lot once again for your support.

Regards,

Sandeep

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