I am trying to utilize the Export to External System function. When I click it, I get an, "Export request queued." I don't know where the queue is that the case is sent to. I have read other discussions that say check the archive/exports, but it does not show up there. It seems there is something I'm missing. I click the Export to External System, the message the Export request queued shows up, but nothing happens from what I can tell. If anybody can shed some light on this process or where the case gets queued, I'd greatly appreciate it.
If you have an integration to an external case management system, you can transfer cases
from the Cases resource tree to the external system as XML by doing the following.
- Choose the Cases resource tree in the Navigator panel.
- Right-click a case and choose Export to External System.
The Case Editor displays a message informing you of a successful transfer. Exported cases
also display a flagged icon indicating the case has been exported. The output file is stored
in the Manager’s archives/export/ directory.
Thanks & Regards