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Natarajan Ponniah Valued Contributor.
Valued Contributor.
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Fatal Error while Installing the ESM

While Installing the ESM I have got fatal error, and that error shows the Installation of Logger is failed.

Can some one help me on this what needs to be done next. Even I tried

BR

Nataraj

NATARAJAN PONNIAH
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5 Replies
smazhar Super Contributor.
Super Contributor.

Re: Fatal Error while Installing the ESM

You installing a new ESM or upgrading the ESM that has connections/hierarchies to loggers..??

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Knowledge Partner
Knowledge Partner

Re: Fatal Error while Installing the ESM

The answer will be within the first couple of log files that the error says to review - have you looked at them? if so and you are still confused feel free to post the output from the firstbootsetup.


If i was to hazard a guess based on the limited information you have posted - looking at your SSH session you are logged in as arcsight@localhost - i would suspect that the ESM installation has failed at the Hostname lookup as you may not have set a permanent hostname (other than localhost) on the server and / or it may not be resolvable via either DNS or preferably the /etc/hosts file.

If your logs point to a ping error then that is the likely reason.

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pbrettle Acclaimed Contributor.
Acclaimed Contributor.

Re: Fatal Error while Installing the ESM

Kevin makes one of the simplest but most relevant points here around the setup of ESM (in comparison with Logger). ESM insists that it has a valid IP address and a FQDN that can resolve back to the IP - that means that the lookup has to work and  you cant just use localhost. This is a common issue on install and usually the installer will just drop out like this, stopping it from going any further on initial setup.

Please clean up the install, try again and make sure you are using an IP address that the server has, use a FQDN that is resolvable and make sure you enter all of the relevant data for the install.

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Natarajan Ponniah Valued Contributor.
Valued Contributor.

Re: Fatal Error while Installing the ESM

Thanks Kevin,

I can able to ping i have changed in the etc/hosts file.

Yes i have asked the OS team set the localhost properly and provide the fresh installation. Is there any mandatory of supporting OS version in Redhat and CentOS?

NATARAJAN PONNIAH
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Natarajan Ponniah Valued Contributor.
Valued Contributor.

Re: Fatal Error while Installing the ESM

Hi Paul,

Thanks for the reply. I have requested my Linux team for fresh OS and set the FQDN. Will proceed and keep you posted if i face any issues.

NATARAJAN PONNIAH
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