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josh_tonak Super Contributor.
Super Contributor.

Has anyone used Cherwell as an External Ticketing System?

We're looking at possibly using Cherwell Service Management for a ticketing/incident management solution. Has anyone had any experience configuring the export to external ticketing from ArcSight to Cherwell? I've done a custom soultion in the past, just not looking forward to crafting that lovely XML document.

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