Big news! The community will be moving to a new platform April 21. Read more.
Big news! The community will be moving to a new platform April 21. Read more.
Lieutenant
Lieutenant
1405 views

Having issues with ESM 7.2 install. downloaded ESM install suite 7.2.0.2420.0

Jump to solution

downloaded this suite 7.2.0.2420.tar and installed it. after installation when tried to start the services none of the services seems to be available. earlier we were using 6.9 version and installed 7.2 for the first time. any pointers or troubleshooting will be of great help. 

we looked online and tried stop and restart the services also remove services and setup services again but still it didn't help. not sure if we missed something during the install . 

/etc/init.d/arcsight_services start all

[root@ars-s1-esm manager]# /etc/init.d/arcsight_services start all

aps service is unavailable
execprocsvc service is unavailable
logger_httpd service is unavailable
logger_servers service is unavailable
logger_web service is unavailable
manager service is unavailable
mysqld service is unavailable
postgresql service is unavailable

0 Likes
1 Solution

Accepted Solutions
Fleet Admiral
Fleet Admiral

Hello, 

@eng 

please verify the firewall on your Linux. 

If you are running the default version then the access to 8443 it is blocked.

You can verify this with a simple command as root:

# iptables -nvL

If the output returns the following 

# iptables -nvL
Chain INPUT (policy ACCEPT 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination

Chain FORWARD (policy ACCEPT 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination

Chain OUTPUT (policy ACCEPT 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination

Then your firewall it's disabled and the connection on port 8443 should work .. 

 

If the output returns as the following :

# iptables -nvL
Chain INPUT (policy ACCEPT 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination
7 836 ACCEPT all -- * * 0.0.0.0/0 0.0.0.0/0 ctstate RELATED,ESTABLISHED
0 0 ACCEPT all -- lo * 0.0.0.0/0 0.0.0.0/0
5 601 INPUT_direct all -- * * 0.0.0.0/0 0.0.0.0/0
5 601 INPUT_ZONES_SOURCE all -- * * 0.0.0.0/0 0.0.0.0/0
5 601 INPUT_ZONES all -- * * 0.0.0.0/0 0.0.0.0/0
0 0 DROP all -- * * 0.0.0.0/0 0.0.0.0/0 ctstate INVALID
5 601 REJECT all -- * * 0.0.0.0/0 0.0.0.0/0 reject-with icmp-host-prohibited

Chain FORWARD (policy ACCEPT 0 packets, 0 bytes)
pkts bytes target prot opt in out source destination
0 0 ACCEPT all -- * * 0.0.0.0/0 0.0.0.0/0 ctstate RELATED,ESTABLISHED
0 0 ACCEPT all -- lo * 0.0.0.0/0 0.0.0.0/0

....

....

then for sure you have the firewalld enabled.

In this situation you have two options:

1. Stop and Disable the firewall:

# systemctl stop firewalld

# systemctl disable firewalld
Removed symlink /etc/systemd/system/multi-user.target.wants/firewalld.service.
Removed symlink /etc/systemd/system/dbus-org.fedoraproject.FirewallD1.service.

2. Make sure that you open the port into the firewall to be able to connect on 8443 and for this there are plenty of document like :https://www.rootusers.com/how-to-open-a-port-in-centos-7-with-firewalld/ ... https://www.digitalocean.com/community/tutorials/how-to-set-up-a-firewall-using-firewalld-on-centos-7 and the list can continue ..

 

Best Regards, 

 

Daniel

View solution in original post

0 Likes
15 Replies
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Hi

You may want to check the setup_services.sh under /opt/arcsight/manager/bin folder.

 

Regards

Leon

0 Likes
Lieutenant
Lieutenant

Hi Leon, 

What do i need to check on setup_services.sh ??

0 Likes
Fleet Admiral
Fleet Admiral

Hello

 

can you please share de fstab by running the command cat /etc/fstab.

 

best regards 

 

Daniel

0 Likes
Lieutenant
Lieutenant

[arcsight@ars-s1-esm etc]$ cat /etc/fstab

#
# /etc/fstab
# Created by anaconda on Tue Mar 31 19:23:10 2020
#
# Accessible filesystems, by reference, are maintained under '/dev/disk'
# See man pages fstab(5), findfs(8), mount(8) and/or blkid(8) for more info
#
/dev/mapper/centos-root / xfs defaults 0 0
UUID=bef4329d-29ee-421f-8135-70e4d174b679 /boot xfs defaults 0 0
/dev/mapper/centos-swap swap

0 Likes
Fleet Admiral
Fleet Admiral

Hello,

 

from the installation guide:

Set Directory Sizes
Make sure that the partition in which your /tmp directory resides has at least 6 GB of
space.
Make sure that the partition in which your /opt/arcsight directory resides has at least
100 GB of space.

 

also my recommendation it's to have the /opt mounted to an different disk . In this way you are not mixing the / partition for the OS and the application.

Try to review all the steps from the ESM_InstallGuide.pdf.

 

Best Regards,

 

Daniel

0 Likes
Lieutenant
Lieutenant

Thanks Daniel, 

 

can you please point to the location in the install guide where i can find all these.. 

in the below install guide i am not able to find these requirements 

0 Likes
Lieutenant
Lieutenant

2020-04-08 04:39:08 -0700 ArcSight First Boot Setup starting...

2020-04-08 04:39:08 -0700 Updating timezone info for ESM components ...
Exception in thread "main" java.lang.NullPointerException
at com.arcsight.util.CmdLineUtil.getBoolean(CmdLineUtil.java:856)
at com.arcsight.wizard.appliance.FBWizard.parseArguments(FBWizard.java:215)
at com.arcsight.wizard.appliance.FBWizard.<init>(FBWizard.java:133)
at com.arcsight.wizard.appliance.FBWizard.main(FBWizard.java:660)

2020-04-08 04:39:09 -0700 ArcSight First Boot Setup exiting.
2020-04-08 04:39:49 -0700 ArcSight First Boot Setup starting in Console mode...
2020-04-08 04:39:49 -0700 Output is in /opt/arcsight/var/logs/misc/firstbootsetup.log and /opt/arcsight/var/logs/misc/default/fbwizard.log
Apr 08, 2020 4:45:53 AM java.util.prefs.FileSystemPreferences$1 run
INFO: Created user preferences directory.
2020-04-08 04:48:35 -0700 ArcSight First Boot Setup exiting.

<CODE MAP: '7.2.0.2635.0'>
<ArcSight Version: 7.2.0.2635.0>
[2020-04-08 04:39:50,641][INFO ][default.com.arcsight.wizard.appliance.FBWizard] Parsed command line.
[2020-04-08 04:39:50,642][INFO ][default.com.arcsight.wizard.appliance.FBWizard] Starting wizard.
[2020-04-08 04:39:50,770][INFO ][default.com.arcsight.wizard.appliance.FBWizard] Defined panels.
[2020-04-08 04:39:50,943][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [intro_panel] to [language_options] (based on [next] tag of panel [intro_panel])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [language_options] to [intro_panel] (based on [next] tag of panel [intro_panel])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [language_options] to [language_list_options] (based on [next] tag of panel [language_options])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [language_list_options] to [language_options] (based on [next] tag of panel [language_options])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [language_list_options] to [manager_compact_mode] (based on [next] tag of panel [language_list_options])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_compact_mode] to [language_list_options] (based on [next] tag of panel [language_list_options])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [dbUserPswd] to [logger_storage] (based on [next] tag of panel [dbUserPswd])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [logger_storage] to [dbUserPswd] (based on [next] tag of panel [dbUserPswd])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [PC_EMAIL_CONFIG] to [manager_license_type] (based on [next] tag of panel [PC_EMAIL_CONFIG])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_license_type] to [PC_EMAIL_CONFIG] (based on [next] tag of panel [PC_EMAIL_CONFIG])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_license] to [manager_mode_config] (based on [next] tag of panel [manager_license])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_mode_config] to [manager_license] (based on [next] tag of panel [manager_license])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_mode_config] to [manager_admin_user] (based on [next] tag of panel [manager_mode_config])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_admin_user] to [manager_mode_config] (based on [next] tag of panel [manager_mode_config])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_fips_suiteB_options] to [manager_mode_config] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_fips_suiteB_options] to [manager_admin_user] (based on [next] tag of panel [manager_fips_suiteB_options])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_admin_user] to [geid_generator_id] (based on [next] tag of panel [manager_admin_user])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [geid_generator_id] to [manager_admin_user] (based on [next] tag of panel [manager_admin_user])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [logger_storage] to [data_storage_info] (based on [next] tag of panel [logger_storage])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [data_storage_info] to [logger_storage] (based on [next] tag of panel [logger_storage])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [start_process] to [done_panel] (based on [next] tag of panel [start_process])
[2020-04-08 04:39:50,944][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [done_panel] to [start_process] (based on [next] tag of panel [start_process])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [data_storage_info] to [PC_EMAIL_CONFIG] (based on [next] tag of panel [data_storage_info])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [PC_EMAIL_CONFIG] to [data_storage_info] (based on [next] tag of panel [data_storage_info])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [foundation_packages_selection] to [manager_service_select] (based on [next] tag of panel [foundation_packages_selection])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_service_select] to [foundation_packages_selection] (based on [next] tag of panel [foundation_packages_selection])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [eb_choice] to [analytics_choice] (based on [next] tag of panel [eb_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [analytics_choice] to [eb_choice] (based on [next] tag of panel [eb_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [eb_config] to [eb_choice] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [eb_config] to [analytics_choice] (based on [next] tag of panel [eb_config])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [analytics_choice] to [serviceNow_choice] (based on [next] tag of panel [analytics_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [serviceNow_choice] to [analytics_choice] (based on [next] tag of panel [analytics_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [analytics_config] to [analytics_choice] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [analytics_config] to [serviceNow_choice] (based on [next] tag of panel [analytics_config])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [serviceNow_choice] to [foundation_packages_selection] (based on [next] tag of panel [serviceNow_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [foundation_packages_selection] to [serviceNow_choice] (based on [next] tag of panel [serviceNow_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [serviceNow_config] to [serviceNow_choice] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [serviceNow_config] to [foundation_packages_selection] (based on [next] tag of panel [serviceNow_config])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [serviceNowOath_choice] to [foundation_packages_selection] (based on [next] tag of panel [serviceNowOath_choice])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [serviceNowOath_config] to [serviceNowOath_choice] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [serviceNowOath_config] to [foundation_packages_selection] (based on [next] tag of panel [serviceNowOath_config])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_compact_mode] to [dbUserPswd] (based on [next] tag of panel [manager_compact_mode])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [dbUserPswd] to [manager_compact_mode] (based on [next] tag of panel [manager_compact_mode])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_cluster_setup] to [manager_compact_mode] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_cluster_setup] to [esm_port_range] (based on [next] tag of panel [manager_cluster_setup])
[2020-04-08 04:39:50,945][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [esm_port_range] to [manager_cluster_setup] (based on [next] tag of panel [manager_cluster_setup])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [existing_esm_repo] to [manager_cluster_setup] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [existing_esm_repo] to [manager_service_select] (based on [next] tag of panel [existing_esm_repo])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_service_select] to [start_process] (based on [next] tag of panel [manager_service_select])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [start_process] to [manager_service_select] (based on [next] tag of panel [manager_service_select])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [certificate_admin_password] to [dbUserPswd] (based on [next] tag of panel [certificate_admin_password])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [esm_port_range] to [certificate_admin_password] (based on [next] tag of panel [esm_port_range])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [certificate_admin_password] to [esm_port_range] (based on [next] tag of panel [esm_port_range])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [geid_generator_id] to [eb_choice] (based on [next] tag of panel [geid_generator_id])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [eb_choice] to [geid_generator_id] (based on [next] tag of panel [geid_generator_id])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting next panel of [manager_license_type] to [manager_mode_config] (based on [next] tag of panel [manager_license_type])
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Setting back panel of [manager_license] to [manager_license_type] (branched panel option [1] and panel had no back panel already)
[2020-04-08 04:39:50,946][INFO ][default.com.arcsight.util.NGJavaCommand] Executing :sh -c /opt/arcsight/manager/bin/scripts/hostname_ping.sh
[2020-04-08 04:39:51,017][INFO ][default.com.arcsight.util.NGJavaCommand] ExitValue: 0
[2020-04-08 04:39:51,017][INFO ][default.com.arcsight.wizard.appliance.FBWizard] Hostname is validated.
[2020-04-08 04:40:11,141][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:40:11,141][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'intro_panel'...
[2020-04-08 04:40:11,141][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:40:11,141][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [language_options] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:40:17,905][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:40:17,905][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'language_options'...
[2020-04-08 04:40:17,905][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:40:17,905][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [language_options] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:40:17,905][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [language_list_options] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:40:17,905][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [manager_compact_mode] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:40:17,926][INFO ][default.com.arcsight.config.util.DatabaseProperties] The default file path /opt/arcsight/db//config/database.defaults.properties does not exist
[2020-04-08 04:40:45,682][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:40:45,682][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'manager_compact_mode'...
[2020-04-08 04:40:45,682][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:40:45,682][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [manager_compact_mode] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:40:45,683][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [dbUserPswd] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:41:56,228][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:41:56,228][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'dbUserPswd'...
[2020-04-08 04:41:56,228][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:41:56,229][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [dbUserPswd] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:41:56,237][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [logger_storage] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:41:56,238][INFO ][default.com.arcsight.wizard.appliance.FBDBPanelProcessor] Max storage size is calculated as 67 GB
[2020-04-08 04:41:56,239][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [data_storage_info] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:43:39,418][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:43:39,418][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'data_storage_info'...
[2020-04-08 04:43:39,418][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:43:39,418][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [data_storage_info] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:44:17,523][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:44:17,523][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'data_storage_info'...
[2020-04-08 04:44:17,523][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:44:17,523][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [data_storage_info] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:44:52,046][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [PC_EMAIL_CONFIG] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:45:41,540][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:45:41,540][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'PC_EMAIL_CONFIG'...
[2020-04-08 04:45:41,540][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:45:41,540][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [PC_EMAIL_CONFIG] with processor [com.arcsight.wizard.appliance.FBDBPanelProcessor@1c6570f0]
[2020-04-08 04:45:41,545][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [manager_license_type] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:45:52,780][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:45:52,781][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'manager_license_type'...
[2020-04-08 04:45:52,781][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:45:52,781][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [manager_license_type] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:45:54,674][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [manager_mode_config] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:45:59,865][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:45:59,865][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'manager_mode_config'...
[2020-04-08 04:45:59,865][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:45:59,865][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [manager_mode_config] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:45:59,865][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [manager_admin_user] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:46:45,011][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:46:45,011][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'manager_admin_user'...
[2020-04-08 04:46:45,011][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:46:45,011][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [manager_admin_user] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:46:45,014][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [geid_generator_id] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:11,379][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:11,379][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'geid_generator_id'...
[2020-04-08 04:47:11,379][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:11,379][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [geid_generator_id] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:11,383][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [eb_choice] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:17,821][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:17,821][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'eb_choice'...
[2020-04-08 04:47:17,821][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:17,821][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [eb_choice] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:17,821][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [analytics_choice] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:29,113][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:29,113][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'analytics_choice'...
[2020-04-08 04:47:29,113][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:29,113][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [analytics_choice] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:29,113][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [serviceNow_choice] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:33,248][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:33,248][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'serviceNow_choice'...
[2020-04-08 04:47:33,248][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:47:33,248][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [serviceNow_choice] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:33,248][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [foundation_packages_selection] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:47:33,266][INFO ][default.com.arcsight.common.packageresource.ContentUtils$EnvironmentAwareContentConfigXMLParser] Parsing /opt/arcsight/manager/config/content/package-install-config.xml
[2020-04-08 04:47:33,370][INFO ][default.com.arcsight.common.archive.xml.d] Using input source: file:/opt/arcsight/manager/schema/xml/arcsight-package-install-config.dtd
[2020-04-08 04:47:33,799][WARN ][default.com.arcsight.common.util.RuntimeContext] RuntimeContext is not initialized!
[2020-04-08 04:47:33,823][WARN ][default.com.arcsight.common.config.DefaultConfiguration] Could not find property in configuration 'dbconmanager.mapping.resman'
[2020-04-08 04:47:33,823][WARN ][default.com.arcsight.common.persist.DatabaseType] Database type is not set in dbconmanager.mapping.resman property in DefaultConfiguration and defaults to Logger
[2020-04-08 04:47:33,823][INFO ][default.com.arcsight.common.packageresource.EnvironmentImpl] Environment database type corre
[2020-04-08 04:47:35,708][WARN ][default.com.arcsight.common.util.RuntimeContext] RuntimeContext is not initialized!
[2020-04-08 04:47:35,712][WARN ][default.com.arcsight.common.packageresource.ContentUtils] Package ref [Package ID='_3ZMgC2sBABCDbbJ8y2HWCg==', URI='/All Packages/ArcSight Foundation/Security Monitoring - Base - Active Lists', ] is not defined in config/content/package-install-config.xml and could be excluded from package descriptor.
[2020-04-08 04:47:35,712][WARN ][default.com.arcsight.common.packageresource.ContentUtils] Package ref [Package ID='_73g8AGsBABCOFVqFJDADaQ==', URI='/All Packages/ArcSight Foundation/Security Monitoring - Base', ] is not defined in config/content/package-install-config.xml and could be excluded from package descriptor.
[2020-04-08 04:47:35,715][INFO ][default.com.arcsight.common.packageresource.SystemContentPackageDescriptor] Required Core: [[Package ID='_VTviWQwBABCAB59MBEZrzw==', URI='/All Packages/ArcSight System/ArcSight Core', ], [Package ID='_lz3iWQwBABCACZ9MBEZrzw==', URI='/All Packages/ArcSight System/ArcSight Groups', ], [Package ID='_sHZrakcBABCADZNfkFHedA==', URI='/All Packages/ArcSight System/ArcSight Networks', ]]
Required Foundation: [[Package ID='_TvuQHz4BABCMaegXa5DUMg==', URI='/All Packages/ArcSight Administration/ArcSight Admin DB CORR', ], [Package ID='_nDfiWQwBABCABZ9MBEZrzw==', URI='/All Packages/ArcSight Administration/ArcSight Administration', ], [Package ID='_l0dOp18BABCJqtcQouzV6Q==', URI='/All Packages/ArcSight Foundation/ArcSight ClusterView', ], [Package ID='_spfEl0ABABCAGjvRhvm-eA==', URI='/All Packages/ArcSight Administration/ArcSight Search Filters', ], [Package ID='_eFBveF4BABCAIA8PTgozjg==', URI='/All Packages/ArcSight Foundation/ArcSight SocView', ], [Package ID='_-fhNHB0BABCMnjTeUK5WyA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Conditional Variable Filters', ], [Package ID='_BSi3NkoBABCALJJlzSg46A==', URI='/All Packages/Downloads/Downloads Groups', ], [Package ID='_VrmCEiQBABCBuzqeISNslA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Global Variables', ], [Package ID='_V2yQZQwBABCACZZ-8a71YA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Network Filters', ]]
Required All: [[Package ID='_VTviWQwBABCAB59MBEZrzw==', URI='/All Packages/ArcSight System/ArcSight Core', ], [Package ID='_lz3iWQwBABCACZ9MBEZrzw==', URI='/All Packages/ArcSight System/ArcSight Groups', ], [Package ID='_sHZrakcBABCADZNfkFHedA==', URI='/All Packages/ArcSight System/ArcSight Networks', ], [Package ID='_TvuQHz4BABCMaegXa5DUMg==', URI='/All Packages/ArcSight Administration/ArcSight Admin DB CORR', ], [Package ID='_nDfiWQwBABCABZ9MBEZrzw==', URI='/All Packages/ArcSight Administration/ArcSight Administration', ], [Package ID='_l0dOp18BABCJqtcQouzV6Q==', URI='/All Packages/ArcSight Foundation/ArcSight ClusterView', ], [Package ID='_spfEl0ABABCAGjvRhvm-eA==', URI='/All Packages/ArcSight Administration/ArcSight Search Filters', ], [Package ID='_eFBveF4BABCAIA8PTgozjg==', URI='/All Packages/ArcSight Foundation/ArcSight SocView', ], [Package ID='_-fhNHB0BABCMnjTeUK5WyA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Conditional Variable Filters', ], [Package ID='_BSi3NkoBABCALJJlzSg46A==', URI='/All Packages/Downloads/Downloads Groups', ], [Package ID='_VrmCEiQBABCBuzqeISNslA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Global Variables', ], [Package ID='_V2yQZQwBABCACZZ-8a71YA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Network Filters', ]]
Optional: [[Package ID='_uXWHMUABABCAzp2OiAIhwA==', URI='/All Packages/ArcSight Administration/ArcSight Content Management', ], [Package ID='_KlH5gkYBABCBtk+avpr25w==', URI='/All Packages/ArcSight Administration/ArcSight ESM HA Monitoring', ], [Package ID='_5pqnrVkBABCAUZWTZhU9XQ==', URI='/All Packages/ArcSight Administration/ArcSight Transformation Hub Monitoring', ], [Package ID='_c0trmWoBABCADpUqM-bEhg==', URI='/All Packages/ArcSight Foundation/Security Threat Monitoring', ], [Package ID='_bNLv6moBABCAF6duScU84A==', URI='/All Packages/ArcSight Foundation/Threat Intelligence Platform', ]]
Deprecated: [[Package ID='_E2WQZQwBABCAA5Z-8a71YA==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Anti Virus', ], [Package ID='_RGqQZQwBABCAB5Z-8a71YA==', URI='/All Packages/ArcSight Foundation/Intrusion Monitoring', ], [Package ID='_qk6dyCkBABCCCrifVszK9w==', URI='/All Packages/ArcSight Foundation/NetFlow Monitoring', ], [Package ID='_-W2QZQwBABCAC5Z-8a71YA==', URI='/All Packages/ArcSight Foundation/Network Monitoring', ], [Package ID='_g2+QZQwBABCADZZ-8a71YA==', URI='/All Packages/ArcSight Foundation/Workflow', ], [Package ID='_z1YEIScBABC5W7h0+LbvOA==', URI='/All Packages/ArcSight Foundation/Cisco Monitoring', ], [Package ID='_75Pi2TwBABDT9jM5IW9sHg==', URI='/All Packages/ArcSight Foundation/IPV6', ], [Package ID='_dWeQZQwBABCABZZ-8a71YA==', URI='/All Packages/ArcSight Foundation/Configuration Monitoring', ], [Package ID='_j-XUZyYBABCJ7jvBvKqDwQ==', URI='/All Packages/ArcSight Foundation/Shared Libraries/Monitoring Support Data', ], [Package ID='_5GeTHz4BABCejqFBl8HXLg==', URI='/All Packages/ArcSight Administration/ArcSight Admin DB Oracle', ]]
[2020-04-08 04:48:10,628][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:48:10,628][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'foundation_packages_selection'...
[2020-04-08 04:48:10,628][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:48:10,628][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [foundation_packages_selection] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:48:10,629][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [manager_service_select] with processor [com.arcsight.wizard.appliance.FBManagerPanelProcessor@119cc0bb]
[2020-04-08 04:48:10,630][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Setting up panel [start_process] with processor [com.arcsight.wizard.appliance.FBLastPanelProcessor@e8c3ae2]
[2020-04-08 04:48:10,632][INFO ][default.com.arcsight.config.util.DatabaseProperties] The default file path /opt/arcsight/db//config/database.defaults.properties does not exist
[2020-04-08 04:48:19,137][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:48:19,137][INFO ][default.com.arcsight.wizard.builder.WizardImpl] Processing NEXT for panel 'start_process'...
[2020-04-08 04:48:19,137][INFO ][default.com.arcsight.wizard.builder.WizardImpl] -----------------------------------------------
[2020-04-08 04:48:19,137][INFO ][default.com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1] Processing panel [start_process] with processor [com.arcsight.wizard.appliance.FBLastPanelProcessor@e8c3ae2]
[2020-04-08 04:48:19,138][INFO ][default.com.arcsight.util.NGJavaCommand] Executing :sh -c touch /opt/arcsight/manager/config/fbwizard.status
[2020-04-08 04:48:19,141][INFO ][default.com.arcsight.util.NGJavaCommand] ExitValue: 0
[2020-04-08 04:48:19,164][INFO ][default.com.arcsight.common.repo.h] Setting watch delay to 30 seconds.
[2020-04-08 04:48:19,307][INFO ][default.com.arcsight.server.management.ManagementAgent] Using MBean server 'com.sun.jmx.mbeanserver.JmxMBeanServer@4e98913e'.
[2020-04-08 04:48:19,308][INFO ][default.com.arcsight.server.management.ManagementAgent] Registered MBean 'Arcsight:service=ClusterPropsManager'.
[2020-04-08 04:48:19,372][INFO ][default.com.arcsight.common.repo.ClusterPropsManager] Updated cluster properties due to internal properties update
[2020-04-08 04:48:19,373][INFO ][default.com.arcsight.common.repo.ClusterPropsManager] Inserted 4 properties.
[2020-04-08 04:48:19,406][INFO ][default.com.arcsight.util.NGJavaCommand] Executing :sh -c touch /opt/arcsight/manager/config/.persistor.node
[2020-04-08 04:48:19,409][INFO ][default.com.arcsight.util.NGJavaCommand] ExitValue: 0
[2020-04-08 04:48:19,422][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] Create a new /opt/arcsight/logger/current/arcsight/logger/user/logger/logger.properties file.
[2020-04-08 04:48:19,422][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] Set logger.archive.space.allocated-in-gb = 1
[2020-04-08 04:48:19,422][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] Successfully installed license prioer to logger setup.
[2020-04-08 04:48:19,422][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] Setting up Logger
[2020-04-08 04:48:19,422][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] begin
[2020-04-08 04:48:19,423][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] Logger storge group maxSize: 10, volume maxSize: 10
[2020-04-08 04:48:19,423][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] ESM locale is en_US.UTF-8. Setting logger locale to 0.
[2020-04-08 04:48:19,423][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] end
[2020-04-08 04:48:19,423][INFO ][default.com.arcsight.util.NGJavaCommand] Executing :sh -c /opt/arcsight/logger/current/arcsight/install/logger_init.sh
[2020-04-08 04:48:19,430][INFO ][default.com.arcsight.util.StreamGobbler2] stdout> 😘 [2020-04-08 04:48:19 -0700 /opt/arcsight/logger/current/arcsight/install/logger_init.sh] start time
[2020-04-08 04:48:19,430][INFO ][default.com.arcsight.util.StreamGobbler2] stdout> :*****************
[2020-04-08 04:48:19,430][INFO ][default.com.arcsight.util.StreamGobbler2] stdout> 😘 Now Getting Boxster! -- the _Next_ BIG Thing!
[2020-04-08 04:48:19,433][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh XXXXX command line: /opt/arcsight/logger/current/arcsight/install/logger_init.sh
[2020-04-08 04:48:19,434][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh XXXXX installation directory: /opt/arcsight
[2020-04-08 04:48:19,435][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh XXXXX generatedPropDir: /opt/arcsight/manager/tmp
[2020-04-08 04:48:19,437][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh XXXXX loggerSilentPropsFile: logger.silent.properties
[2020-04-08 04:48:19,438][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh XXXXX logfile: /opt/arcsight/logger/current/arcsight/logger/logs/logger_init.sh.log
[2020-04-08 04:48:19,440][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh calling initSetupLogger
[2020-04-08 04:48:19,444][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh setmaxvolsize(): MAX storage volume size has been set to: 1000
[2020-04-08 04:48:19,447][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh setmaxgrpsize(): MAX storage group size has been set to: 1000
[2020-04-08 04:48:19,448][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19 -0700 logger_init.sh initSetupLogger(): Run Logger Installer as 'arcsight' user
[2020-04-08 04:48:19,508][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>2020-04-08 04:48:19.508 Starting logger_init_driver.sh ...
[2020-04-08 04:48:19,577][INFO ][default.com.arcsight.util.StreamGobbler2] stderr>cat: /opt/arcsight/logger//arcsight/logger/user/logger/logger_version.txt: No such file or directory
[2020-04-08 04:48:19,631][INFO ][default.com.arcsight.util.StreamGobbler2] stdout>Platform initializer failed, check /opt/arcsight/logger/current/arcsight/logger/logs/logger_init_driver.log for details
[2020-04-08 04:48:19,632][INFO ][default.com.arcsight.util.NGJavaCommand] ExitValue: 1
[2020-04-08 04:48:19,632][ERROR][default.com.arcsight.wizard.appliance.FBLastPanelProcessor] FAILED: /opt/arcsight/logger/current/arcsight/install/logger_init.sh
[2020-04-08 04:48:19,633][INFO ][default.com.arcsight.config.util.EditableNGProperties] The default file path null does not exist
[2020-04-08 04:48:19,635][FATAL][default.com.arcsight.wizard.appliance.FBLastPanelProcessor]
com.arcsight.common.ArcSightException: Set up ArcSight Storage failed.
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softSetupLogger(FBLastPanelProcessor.java:1536)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softConfigurePersistorInSilentMode(FBLastPanelProcessor.java:1103)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.invokeProcessSequence(FBLastPanelProcessor.java:450)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.processNext(FBLastPanelProcessor.java:342)
at com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1.processNext(WizardPanelDescriptorBuilderBase.java:61)
at com.arcsight.wizard.WizardProcessorBase.process(WizardProcessorBase.java:562)
at com.arcsight.wizard.console.BaseWizardPanelImpl.next(BaseWizardPanelImpl.java:140)
at com.arcsight.wizard.console.WizardTextPanelImpl.ask(WizardTextPanelImpl.java:56)
at com.arcsight.wizard.console.BaseWizardPanelImpl.run(BaseWizardPanelImpl.java:78)
at com.arcsight.wizard.console.WizardTextPanelImpl.run(WizardTextPanelImpl.java:18)
at java.lang.Thread.run(Thread.java:748)
[2020-04-08 04:48:35,129][INFO ][default.com.arcsight.util.NGJavaCommand] Executing :sh -c rm -f /opt/arcsight/manager/config/fbwizard.running
[2020-04-08 04:48:35,133][INFO ][default.com.arcsight.util.NGJavaCommand] ExitValue: 0

 

0 Likes
Lieutenant
Lieutenant

@Ionut Daniel Mosoiu @Leon Chiu  i have shared logs from firstboot .. can you please check and help us with why installer is failing 

0 Likes
Fleet Admiral
Fleet Admiral

Hello, 

 

"[FATAL][default.com.arcsight.wizard.appliance.FBLastPanelProcessor]
com.arcsight.common.ArcSightException: Set up ArcSight Storage failed.
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softSetupLogger(FBLastPanelProcessor.java:1536)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.softConfigurePersistorInSilentMode(FBLastPanelProcessor.java:1103)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.invokeProcessSequence(FBLastPanelProcessor.java:450)
at com.arcsight.wizard.appliance.FBLastPanelProcessor.processNext(FBLastPanelProcessor.java:342)
at com.arcsight.wizard.builder.WizardPanelDescriptorBuilderBase$1.processNext(WizardPanelDescriptorBuilderBase.java:61)
at com.arcsight.wizard.WizardProcessorBase.process(WizardProcessorBase.java:562)
at com.arcsight.wizard.console.BaseWizardPanelImpl.next(BaseWizardPanelImpl.java:140)
at com.arcsight.wizard.console.WizardTextPanelImpl.ask(WizardTextPanelImpl.java:56)
at com.arcsight.wizard.console.BaseWizardPanelImpl.run(BaseWizardPanelImpl.java:78)
at com.arcsight.wizard.console.WizardTextPanelImpl.run(WizardTextPanelImpl.java:18)
at java.lang.Thread.run(Thread.java:748)

"

how much space did you allocate for the arcsight?

 

Best Regars, 

 

Daniel

0 Likes
Lieutenant
Lieutenant

@Ionut Daniel Mosoiu  i went with default settings - 100GB  .. what is the recommend storage for arcsight.. 

0 Likes
Fleet Admiral
Fleet Admiral

Please take a look on this post https://community.microfocus.com/t5/ArcSight-User-Discussions/Fatal-exception-while-configuring-ESM/td-p/1790716 and let me know if the solution for here helped you to redeploy the ESM.

 

Best Regards, 

 

Daniel

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.