How can I make a condition to look for differences in time
I have a rule that is meant to fire when an AD account is locked out. Sometimes our events show a gap in time between end time and manager receipt time, anywhere from 5 minutes to several hours. Not quite sure why this occurs to begin with.
I'd like to have a condition similar to the following, but having issues:
NOT Manager Receipt Time > End Time + 5m
I can make a time difference variable, but I am not allowed to use the > operator
I can't upgrade my console, as our contract lapsed (thanks for not giving us the heads up HP!) and I am no longer able to access any HP software tied to our SAID, along with existing or closed tickets.
I received the following email from an HP support rep:
Upon further research, I found that certain operators don't appear in circumstances where they are not applicable. This is also mentioned in the Console Guide. In this case, TimeDifference returns the result of subtracting the second timestamp argument from the first timestamp argument. Which means it can be used only for difference between the two and not for any other operation. Therefore the logical operators like >,<, >=, or <= cannot be used here.
I hope this answers your questions. Let me know if you have additional queries regarding this case.