Re: Is it me???? - Micro Focus Community

arosenfeld · ‎2015-12-15

OK, so I've got my new 6.8 box all set, up, collecting lots of nice events, etc. I am trying to install the Activate base and I get this:

C:\arcsight68\Console\current>ActivateBaseUpdate.bat

Enter manager information (e.g., esm.mycompany.com):esm4

Enter an administrator user name (e.g., admin):xxxxxxxxxxx

Enter the password for this administrator account:xxxxxxxxxxxx

Assuming ARCSIGHT_HOME: C:\arcsight68\Console\current

Assuming JAVA_HOME: C:\arcsight68\Console\current\jre

ArcSight Package Utility starting...

Configuration initialized: config\console.defaults.properties; config\console.properties

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/ _ | ________/ __(_)__ _/ / / /_

/ __ |/ __/ __/\ \/ / _ `/ _ \/ __/

/_/ |_/_/ \__/___/_/\_, /_//_/\__/

Package Utility /___/ Version 6.8.0.1896.0 (BE1896_12-9-2014_7:2:36)

Logging in to manager 'esm4' with username 'xxxxxxxx'...failure.<===================================

The authentication failed. Please verify your credentials and try again.<================================

Exiting...

Assuming ARCSIGHT_HOME: C:\arcsight68\Console\current

Assuming JAVA_HOME: C:\arcsight68\Console\current\jre

ArcSight Package Utility starting...

Configuration initialized: config\console.defaults.properties; config\console.properties

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I followed the Wiki instructions and unzipped the files to this location C:\arcsight68\Console\current>

(the files were downloaded from the Marketplace ) I executed the bat file from here, too.

I am completely and absolutely sure that my credentials were correct (Password is in cleartext!) This is ldap/AD authentication on our esm. ESM4 is for sure the name of my box.

Thanks

Al

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andrew.dalbor · ‎2015-12-15

Hey Allen,

Dumb question but have you tried using the FQDN of your ESM?

arosenfeld · ‎2015-12-15

not a dumb question at all Andrew. I did try esm4.mydomain.org Barked back that it did not agree with the name in the certificate.

andrew.dalbor · ‎2015-12-16

Have you tried using the local admin acct for ESM?

xiaoyuan.wang@h · ‎2015-12-16

Hi Allen,

The way you put your manager information should be the same as you login Console, or in other word, should match the name listed on your manager's certificate.

You can run './arcsight managersetup' command from /opt/arcsight/manager/bin directory as arcsight user to find out the exact manager server name that has been configured if you still cannot figure it out.

-Nellie

prentice@hpe.co · ‎2015-12-16

Also, when you open up your ESM console, you know, where you enter your user name and password, the field that identifies the "Manager" is the information you want to use.

arosenfeld · ‎2015-12-21

From what I know, ESM is either set for AD authentication (in my case) or local, cannot be both.If I were to revert to local, my users would not be able to log on. (If I am mistaken about this, please advise, as I would like to have a local backup admin account)

arosenfeld · ‎2015-12-21

Exactly what I’m doing. In fact in troubleshooting I did try fqdn, but the error stated clearly that the name did not match the certificate.

arosenfeld · ‎2015-12-21

Thanks. I really have been entering the name correctly, as it appears in the console.

arosenfeld · ‎2015-12-21

Does anyone know which logs on ESM I could check for authentication errors like these?

arosenfeld · ‎2015-12-21

fyi, my console login

Karlo_Luiten · ‎2015-12-21

$ grep web.url.base.host /opt/arcsight/manager/config/server.properties

What does that do?