Absent Member.
Absent Member.
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Loading Event... ID: ..... issue in active channels

Dear All,

I am facing an issue in active channels that, events does not get displayed but it says Loading Event... ID: ...

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I think two important facts linked to this issue

1- This issue is for a user for whom I have implemented access control based on event filter.

2- The issue is in a custom "Field Set".

If I login as a user without access control limitations of event filters or if with the same (access control limited) user I use default Field Set this is not an issue.

Any help from anyone is appreciated.

Regards

Ubaid

Labels (2)
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7 Replies
Captain
Captain

This happens every now and then with our box too, for us its the memory issue. Restarting the manager fixes it.

You may wanna give it a go.

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Absent Member.
Absent Member.

Hi Dinesh,

As a told my finding so far if I use a different Field set for the same user in the same session I do not have this issue. Or If I login as a different users without any filter based access control limitation still I do not have that issue. So I do not think it is just memory issue.

anyway thanks for tip.

Ubaid

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Absent Member.
Absent Member.

this was a bug in arcsight earlier versions than 6.9.1c and it is not fixed in 6.9.1c

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Lieutenant
Lieutenant

I still face the same type of issue as shared! in the very recent release bt the time i post this message, is a console version 6.11.0.2339.0. I experience this issue in the live queued events only -that is to events that are not reviewed yet!

Ashokkumar
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Fleet Admiral
Fleet Admiral

Hello,

if you still have the issue I would advise that you create Service Request so the issue can be examined including the full logs.

Thank you for your understanding.

Best regards,

Marijo

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Ubaid,

Do you use custom column names? I have experienced this is the past with custom column names on Active Channels with a high event rate.

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Absent Member.
Absent Member.

Yes it was for custom colums, now it works .

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