Logger Archive failing

[mtester]

I'm new to ArcSight and I'm having a problem setting up Archive.

Running logger 6.0.0.7307.1 and trying to archive to a remote location.

I have set the location up in Remote File Systems and pointed the default storage group to

it but it fails. Which log and its location do I need to look at to find the issue

[Brutus]

Did you give permissions to the arcsight user on that archive directory?

[mtester]

Thanks Josh

I'm getting that checked, the exact error I'm receiving is couldn't create opt/mnt/archive/default

[AlexMuratov1]

You can access the shell via SSH and try to create any file ("touch") manually. Probably permissions are not set properly. Is remote folder mounted? You can check status at the Admin menu.

[Brutus]

Yep that sounds like the arcsight user doesn't have the needed rights over that directory. I would make arcsight the owner of /opt/mnt/archive.

[mtester]

Thanks all,

The problem was a permission one.

Amending the UID and GID for the ArcSight user to 1500 and 750 fixed the issue