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psandeep08 Absent Member.
Absent Member.
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Logger not indexing

Hi All,

We are facing indexing issues with our logger L7400. (I know the logger version is getting out of support etc...) We are receiving logs form the connector forwarders, but logger is not indexing the logs and hence the eps out is zero, no dashboard (configured only 10dashnoards) no reports (only 3).We did the following

1.Restarted the logger

2.Database defragmented

3.Deleted and reconnected the logger forwarders in conapp.

Could any one please help?

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Logger not indexing

EPS out at 0 does not mean not indexing.  We have the same problem and its a knowed bug to HP.  You need to restart the connector in your logger.  System admin, Process status, then restart connector.

The only reason I know that the logger would not be indexing is if you have a lot of eps, like above 10000.

Hope the help.

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psandeep08 Absent Member.
Absent Member.

Re: Logger not indexing

Hi Eirc, You are write, EPS out zero doesn't mean logger is not indexing. But we verified with the database default storage and receiver, dashboard and live event viewer is null. EPS -IN with in limits. never crossed the license limits in last 7-8 months.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Logger not indexing

Can you post a screenshot of your dashboard screen.

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psandeep08 Absent Member.
Absent Member.

Re: Logger not indexing

Capture.PNG

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Logger not indexing

Not the summary but the Dashboard and the entire page please.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Logger not indexing

You seem to have only internal events so that mean you dont get any events from your connector.

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psandeep08 Absent Member.
Absent Member.

Re: Logger not indexing

1.png

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psandeep08 Absent Member.
Absent Member.

Re: Logger not indexing

We can see the events receiving in logger and conapp is sending, and also the cpu usage and event flow is almost steady at 600 eps.

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Knowledge Partner Knowledge Partner
Knowledge Partner

Re: Logger not indexing

ok can you show me your forwarders

You are forwarding events to ESM?

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psandeep08 Absent Member.
Absent Member.

Re: Logger not indexing

Hi Eric,

With the help of support, we fixed the issue, we moved some files from /opt/data/logger to external storage medium.

The logger was not processing the logs, especially in the default storage group.

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