naveen0991 Contributor.
Contributor.
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Management Server URL is not working

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Hi Everyone,

After successful configuration of my newly installed AE-75XX Arcsight Express server, the management URL is not working "https://<hostname:8443". But i could establish a telnet session to the port 8443 and also the Arcsight web is accessible from browser.

Best regards,

Naveen Kumar S

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stefan.oancea Outstanding Contributor.
Outstanding Contributor.

Re: Management Server URL is not working

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Dear Naveen,

I am glad this worked for you.

If you consider your question to be answered, kindly close it by marking the answer as correct. This way you help others benefit from the discussion, as well as play your part in keeping the community tidied up.

Regards,

Stefan

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muratekren Super Contributor.
Super Contributor.

Re: Management Server URL is not working

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During the express configuration what was the hostname you entered ? since the url will redirect to that hostname and if name resulotion fails url will not work . Check the web.url.base.host configured in the /opt/arcsight/manager/config/server.properties

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naveen0991 Contributor.
Contributor.

Re: Management Server URL is not working

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I tried with the hostname too but that didn't work. If the name resolution fails, it has to fail for the Arcsight web right access but that link is working fine.

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stefan.oancea Outstanding Contributor.
Outstanding Contributor.

Re: Management Server URL is not working

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Hello Naveen,

I remember having a similar issue with an ArcSight Express - even though the hostname of the Express was already resolved by DNS, I had to add it to the local "hosts" file. After that I was able to access it just fine. So please add the arcsight_hostname to IP mapping locally in your hosts file, on the workstation from which you are trying to access it.

Try it, perhaps this will help.

All the best,

Stefan

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DineshPoudel Respected Contributor.
Respected Contributor.

Re: Management Server URL is not working

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Try "https://IP:8443", that should help you understand if its actually a name resolution issue.

Thanks

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naveen0991 Contributor.
Contributor.

Re: Management Server URL is not working

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Dear Stefan,

This worked, thank you for your response.

Regards,

Naveen Kumar S

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stefan.oancea Outstanding Contributor.
Outstanding Contributor.

Re: Management Server URL is not working

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Dear Naveen,

I am glad this worked for you.

If you consider your question to be answered, kindly close it by marking the answer as correct. This way you help others benefit from the discussion, as well as play your part in keeping the community tidied up.

Regards,

Stefan

View solution in original post

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