Need Help with ArcSight 6.8C Patch 1 ESM Console
I was able to use ArcSight 6.8c patch1 ESM Console without any issues for the past few months but since the start of this week, each time that I try to launch the ArcSight 6.8 ESM Console, it will open then close itself in a matter of seconds.
I re-installed the application and the issue is still persisting..
After looking at the error log, I was able to find this:
A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=8036, tid=3408
# JRE version: Java(TM) SE Runtime Environment (7.0_55-b13) (build 1.7.0_55-b13)
# Java VM: Java HotSpot(TM) Client VM (24.55-b03 mixed mode windows-x86 )
# Problematic frame:
# C 0x00000000
So I decided to re-install Java. Tried to open the ESM Console again and the issue is still persisting.
FYI, I can run ArcSight 5.5 & 6.5 without any issues..
Did anyone encounter this issue before?
I'm also having the same problem. 6.5, 6.51, and Express 4.0 consoles all work perfectly fine. I have tried multiple installations and still no luck. Other machines have no problem installing and running the console.