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Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class
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Need Help with ArcSight 6.8C Patch 1 ESM Console

I was able to use ArcSight 6.8c patch1 ESM Console without any issues for the past few months but since the start of this week, each time that I try to launch the ArcSight 6.8 ESM Console, it will open then close itself in a matter of seconds.

I re-installed the application and the issue is still persisting..

After looking at the error log, I was able to find this:

A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=8036, tid=3408

#

# JRE version: Java(TM) SE Runtime Environment (7.0_55-b13) (build 1.7.0_55-b13)

# Java VM: Java HotSpot(TM) Client VM (24.55-b03 mixed mode windows-x86 )

# Problematic frame:

# C  0x00000000

So I decided to re-install Java. Tried to open the ESM Console again and the issue is still persisting.

FYI, I can run ArcSight 5.5 & 6.5 without any issues..

Did anyone encounter this issue before?

Thank you

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2 Replies
Absent Member.
Absent Member.

AMD video card driver was the root cause of this issue.

Uninstalled the drive and was able to start ArcSight 6.8

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Cadet 3rd Class Cadet 3rd Class
Cadet 3rd Class

I'm also having the same problem.  6.5, 6.51, and Express 4.0 consoles all work perfectly fine.  I have tried multiple installations and still no luck.  Other machines have no problem installing and running the console.

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