Respected Contributor.. hpgbrice1 Respected Contributor..
Respected Contributor..

Re: Please Help with adding Logger Appliance to ArcMC 2.0

I still get an error message guys.

has anyone seen this before?

"Error: com.arcsight.product.arcmc.service.v1.api.AuthenticationException;

nested exception is: org.apache.avro.AvroRuntimeException:

com.arcsight.product.arcmc.service.v1.api.AuthenticationException"

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rkent1 Acclaimed Contributor.
Acclaimed Contributor.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

Hi Gilbert,

Looking at the versions you're on, you may need to patch. Are you in a position to do that first? , are you able to share which Logger/ArcMC version you were on?

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bobbie.lu.turne Absent Member.
Absent Member.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

ArcMC version = 2.0.0.1398.2 and Logger version = 6.0.0.7307.1

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rkent1 Acclaimed Contributor.
Acclaimed Contributor.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

Thank you so much for that Bobby. Gilbert, I haven't gone through the release notes to find out if this specific issue is fixed with a patch, but I'd highly recommend applying the patches that Bobby has in place (= patch 2 on ArcMC, patch 1 on Logger)

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Respected Contributor.. hpgbrice1 Respected Contributor..
Respected Contributor..

Re: Please Help with adding Logger Appliance to ArcMC 2.0

I just applied the patches and still get the error message below.

"Error: com.arcsight.product.arcmc.service.v1.api.AuthenticationException;

nested exception is: org.apache.avro.AvroRuntimeException:

com.arcsight.product.arcmc.service.v1.api.AuthenticationException"

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rhope Acclaimed Contributor.
Acclaimed Contributor.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

Pretty sure this is the same issue I had recently. You need to uninstall the old ArcMC agent from Logger (opt/arcsight/arcmcagent/UninstallerData see page 29 of the admin guide) and retry.

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Respected Contributor.. hpgbrice1 Respected Contributor..
Respected Contributor..

Re: Please Help with adding Logger Appliance to ArcMC 2.0

You are absolutely right! It's working now.

Thanks!

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rkent1 Acclaimed Contributor.
Acclaimed Contributor.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

Hi Gilbert,

Glad you got the problem resolved! Can you mark Mr Hope's answer as correct please? You have to click the big green "Correct Answer" star, which is in fact a button that you have to click. I've found the inconsistency between marking things correct/helpful confusing myself, and have been asking to have the forum support standardize it.

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polofson Absent Member.
Absent Member.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

I also have problems adding sw logger to arcmc

It fails  with following error message during add of host ...

ArcSight Management Center failed to check if the ArcSight Management Center Agent is installed on the host FQDN.

Error:Server returned HTTP responce code: 500 for URL: https://FQDN/plattform-service/rest/PlatformService/getLicenseinformation

Agent p2 installed on logger without problem what am I missing ?

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Respected Contributor.. hpgbrice1 Respected Contributor..
Respected Contributor..

Re: Please Help with adding Logger Appliance to ArcMC 2.0

- Make sure the Logger certificate reflects the logger hostname (FQDN).

- Try to ping the logger from the ArcMC.

- Check your logger processes and make sure the agent is running.

Let me know if you got it to work.

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polofson Absent Member.
Absent Member.

Re: Please Help with adding Logger Appliance to ArcMC 2.0

Still same problem ... after checking  this ...

We get the error box at last stage ... logger is sending status 500  with the text above .

/peo

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Respected Contributor.. hpgbrice1 Respected Contributor..
Respected Contributor..

Re: Please Help with adding Logger Appliance to ArcMC 2.0

In that case, I would recommend you uninstall the agent on the logger. upgrade both the logger and ArcMC to the latest version, if you have not done so already and try again.

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