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estefania14091 Regular Contributor.
Regular Contributor.
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RepSM Smarthconnector collection issues

Hi Guys

I have problems with my RepSM smarthconnector, I followed all the steps in the guide and I imported the package and installed the smarthconnector without any error but I cant collect any event. Anybody has an idea of what is the root of the problem?

Thanks for help

Regards

Estefania

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3 Replies
pbrettle Acclaimed Contributor.
Acclaimed Contributor.

Re: RepSM Smarthconnector collection issues

Its going to be hard to guess what the situation might be at this point. Have you taken a look at the agent.log that will be on the connector? It should cover pretty much everything that it is doing and importantly give a bunch of errors or problems if its not working. Can you take a look and let us know what is in it? Better still post it up if you can.

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shezaf1 Acclaimed Contributor.
Acclaimed Contributor.

Re: RepSM Smarthconnector collection issues

You may want to look into moving to the which uses a new connector. I suspect going forward this would be easier to maintain and get support for.

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estefania14091 Regular Contributor.
Regular Contributor.

Re: RepSM Smarthconnector collection issues

Hi Paul

Yes, I checked the agent.log but i dont see any errors, only mentioned that 0 Files have been download and also I checked the communications in my firewall and it seems there is no traffic between them there is no a communication stablished but no errors.

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