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UPDATE! The community will be go into read-only on April 19, 8am Pacific in preparation for migration on April 21.Read more.
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SOAR - user decision (approve/deny)

Hi,

how to configure user decision action which is replied by mail. User reply mail with keyword APPROVE or DENY but in SOAR is status "Waiting user" and there is no information about replied mail. How should I configure mail server to ingest user decision from mail.

 

Thank you

 

Wojciech Aleksandrowski

1 Reply
Micro Focus Contributor
Micro Focus Contributor

Hi,

You would need to configure Incoming (POP, IMAP(S), Exchange and so on and Outgoing (SMTP) Mail integration. You can click on the question mark icon at top right corner of SOAR UI to reach Integration Guides. User Decision element needs both integrations to work. Also, I am confirming if there is any additional updated information.

 

Thank you

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