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Trusted Contributor.. anmol.seth Trusted Contributor..
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Unable to delete/modify any resource after deleting the user which created those resource

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Hi All,

I recently deleted a user and after that ,
all the resources that were created using that resource are not allowing me to modify them.
This is the error I receive:

"There was an error on the manager:
Cannot find Has been created by relationship from 5USBt7FEBABCBRXqSm-Z5LQ==
because the set is empty"

I would really appreciate if you can help.
Any way I can fix this?

Regards

Seth

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Trusted Contributor.. anmol.seth Trusted Contributor..
Trusted Contributor..

Re: Unable to delete/modify any resource after deleting the user which created those resource

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Hi All,

if you encounter the same issue, I would highly recommend to restart the Mysqld service of arcsight. For me, I actually had a activity planned for dB cleanup, which required the restart of this service.
note: I have already tried restarting just the manager service.
Hope this trick helps you too.

Regards
Seth

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dcorwin25 Honored Contributor.
Honored Contributor.

Re: Unable to delete/modify any resource after deleting the user which created those resource

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Yeah, you should have received a pop-up prior to completing the deletion stating what resources were tied to that user. Are the resources that you are trying to delete/modify in that old user's personal resource folders or the shared folders? Do you have an a content backup (.arb file) of the users that you can import back in? Might be better to disable a user instead of deleting...this will allow for you to maintain any/all content that they create.

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Trusted Contributor.. anmol.seth Trusted Contributor..
Trusted Contributor..

Re: Unable to delete/modify any resource after deleting the user which created those resource

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Hi David,
None of those resource where inside the personal resource. I was able to fix the issue though.

Regards

Seth

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Trusted Contributor.. anmol.seth Trusted Contributor..
Trusted Contributor..

Re: Unable to delete/modify any resource after deleting the user which created those resource

Jump to solution

Hi All,

if you encounter the same issue, I would highly recommend to restart the Mysqld service of arcsight. For me, I actually had a activity planned for dB cleanup, which required the restart of this service.
note: I have already tried restarting just the manager service.
Hope this trick helps you too.

Regards
Seth

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