Why escalation email address "email@example.com" gone :-?
Apologies, but I've never used, or even heard of, that e-mail address. I'm guessing this is a Support e-mail list. I've forwarded your query to them.
I tried to contact the closest thing I could find to firstname.lastname@example.org, and this is the response I got:
Thank you for contacting the ArcSight Technical Support Team.
Please note, effective February 15, 2016, the email email@example.com will no longer be monitored.
You can reach a HPE Software Duty Manager via Telephone, Live Chat or through your Technical Support engineer. Simply provide your case number and notify the representative that you would like to speak with a Duty Manager. A Duty Manager will be in touch by phone to discuss any concerns you have regarding your existing case.
For more information on working with ArcSight Technical Support, you can find our up to date guide on the Protect 724 Community.
ArcSight Technical Support
I also tried to contact them but I didn't get any response otherwise I wouldn't have to post my question on protect724..
Thank you very much for helping out, really appreciate
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