etha4u Trusted Contributor.
Trusted Contributor.
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console hang while trying to fetch report_arcsight 6.5 console

What should I do to resolve console hang issue in arcsight 6.5/ I was trying to fetch a report with one months data and it was taking huge time; gradually hanged. Where should I find the root cause of this error and what should I do to fix it? Looking forward to your feedback and suggestions. Thanks.

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5 Replies
kiranvijay1 Absent Member.
Absent Member.

Re: console hang while trying to fetch report_arcsight 6.5 console

Hello Fahima khan,

Gradually it takes minimum 5-10  min when you are fetching the report for 1 month.

Try closing the dashboards,active channels If any open. If you are using windows machine >> go to task manager and the set the java console in high priority and run.

and make sure your report logic is correct. If its wrong there is even a chance to get hanged / report may not be fetched.

Thanks,

Kiran

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etha4u Trusted Contributor.
Trusted Contributor.

Re: console hang while trying to fetch report_arcsight 6.5 console

it took 1 hour no output..moreover i found in the community it is a common  problem with 6.5..how to ensure 6.5 SP which version?

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etha4u Trusted Contributor.
Trusted Contributor.

Re: console hang while trying to fetch report_arcsight 6.5 console

my console went blank. completely hanged while going to report instance even not generating any report just selecting one..and while it started hanging it never stops.

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daveh009 Absent Member.
Absent Member.

Re: console hang while trying to fetch report_arcsight 6.5 console

What are the report's conditions? Have you considered using Trends?

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kiranvijay1 Absent Member.
Absent Member.

Re: console hang while trying to fetch report_arcsight 6.5 console

I am using 6.5 version. May be your condition is wrong or some other issue.

Please check your report condition.

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