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Karram Contributor.

export events to HP service manager

Hello Guys, 

we are trying to integrate ESM 6.11 with HP service manager , Arcsight stopped supporting thie connector but we are trying to work with older version 7.1 , we did the integration and it is working but their is something missing 

when a rule is trigered or we did manual export for event the ESM open a system case with it and send the case details to the service manager which don`t include te data in the original event , we make the proper configuration with field mapping and case mapping and it is working fine with older sysem ESM 6.9.1 

any idea what might be missing ?

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