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younuspatel
Absent Member.
Absent Member.
‎2016-07-18 06:29
199 views

new user issue

Hi All,

In our environment we AD authentication for all arcsight login. I have added a user (With same AD user name)  in admin group, but error occurring stating user ID or password is incorrect.

regards,

younus

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irfan_ansari017
Commodore Commodore
Commodore
‎2016-07-18 08:04

Dear Younus,

Which version of ArcSight you are using.

Have you added user in  "

Regards,

Irfan

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younuspatel
Absent Member.
Absent Member.
‎2016-07-18 10:17

Dear Irfan,

ArcSight express 4.0

the rest user IDs are working fine, where i have added the new user.

how to get confirm the group is "Allowed user group"

regards,

younus

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irfan_ansari017
Commodore Commodore
Commodore
‎2016-07-18 11:43

Dear Younus,

Refer Express administrator guide page 99

You have to run manager setup and check for the information as below,

To start the wizard, run the following from /opt/arcsight/manager/bin directory: ./arcsight managersetup

Regards,

Irfan

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