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win32 was unexpected at this time error when trying to install SmartConnector

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I'm trying to install a Smartconnector on Windows 2016 Standard running in a VM with 4 core and 16 GB RAM.

I'm using: ArcSight-7.7.0.8036.0-Connector-Win.exe

The server has:

java version "1.8.0_141"
Java(TM) SE Runtime Environment (build 1.8.0_141-b15)
Java HotSpot(TM) Client VM (build 25.141-b15, mixed mode)

After running the install using right-click RunAs Administrator.  I open up a command prompt as administrator, then navigate to \Program Files (x86)\ArcSightSmartConnectors\DNS\current\bin and execute runagentsetup.bat

But when it tries to run I get:

Assuming ARCSIGHT_HOME: C:\Program Files (x86)\ArcSightSmartConnectors\DNS\current
Assuming JAVA_HOME: C:\Program Files (x86)\ArcSightSmartConnectors\DNS\current\jre

ArcSight Agent Setup starting...

\ArcSightSmartConnectors\DNS\current\lib\win32 was unexpected at this time.

And the program quits. 

I've unistalled and reinstalled several times.  At least one of those times, I searched through the registry for all arcsight entries and deleted those and rebooted but I still get this error.

Any suggestions?

 

 

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Acclaimed Contributor.
Acclaimed Contributor.

Re: win32 was unexpected at this time error when trying to install SmartConnector

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Hello,

it seems you are trying to install 32 bit SmartConnector (which is also EoL).

Please try to download "ArcSight-7.8.0.8070.0-Connector-Win64.exe" and test. This is the latest framework, 64 bit.

Regards,

Marijo

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Acclaimed Contributor.
Acclaimed Contributor.

Re: win32 was unexpected at this time error when trying to install SmartConnector

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Hello,

it seems you are trying to install 32 bit SmartConnector (which is also EoL).

Please try to download "ArcSight-7.8.0.8070.0-Connector-Win64.exe" and test. This is the latest framework, 64 bit.

Regards,

Marijo

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Valued Contributor.
Valued Contributor.

Re: win32 was unexpected at this time error when trying to install SmartConnector

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This issue is also occuring at 64 bit versin, installing on 64 bit os.
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Valued Contributor.
Valued Contributor.

Re: win32 was unexpected at this time error when trying to install SmartConnector

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I was installing 64 bit connector, 7.12 on windows server 2012 R2 64 bit. I tried installing and cancelling the connector but it gave same error. I just deleted the folder and created new folder with different name and it installed successfully. Please try.
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