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mat053241 Super Contributor.
Super Contributor.
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CA Service Desk Integration

I've been searching for a way to integrate ArcSight Correlated events into CA service desk and know that it's possible but i'm unsure of the steps I would need to take in order to set this up correctly.  I believe that the CA service desk system uses XML to import the information but i'm unsure how to go about this.  Would someone be able to provide any additional help with the process that would take place after I've created a rule to send the event to CA?

Thanks

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or@we-can.co.il1 Absent Member.
Absent Member.

Re: CA Service Desk Integration

Hello,

You can use the 'actions' tab in the rules to do that.

Choose 'Export to external system' as the action you wish to preform  when a rule fires.

An XML file will be created under '/home/archive/exports' on the Manager server.

CA can automatically import those XML files as tickets.

There's a lot of info about this in previous posts:

https://protect724.arcsight.com/search.jspa?peopleEnabled=true&userID=&containerType=&container=&q=CA+xml

Feel free to contact at any time,

Or@we-can.co.il

+972-052-3279374

Visit us: http://www.wemeansecurity.com

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