Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
Highlighted
ben.chambers@us1 Absent Member.
Absent Member.
250 views

Connector Appliance Help

We upgraded our connector appliance from 6.3 to 6.4 and it completely blew up our production server.  I logged into the CLI via our iLo and it appears our default gateway was forever lost.  I called HP and they stated it's a 'known' issue and the latest patch will resolve the issue.  The problem is the latest patch will be released at the end of May.

So, HP told us the work around was to implement the following steps:

-Comment the 'GATEWAY=192.168.35.1' line in /etc/sysconfig/network-scripts/ifcfg-eth0

-Add the new default gateway address to /etc/sysconfig/network file -Restart the appliance


But when I am in the admin CLI, I do not know the appropriate commands to make these setting changes.  It's not the typical Linux commands.  I have RTFM on the Conn Appliance admin guide and tried to set defaultgw x.x.x.x eth0 and that is not correct.


Is there someone who can tell me how to make these changes? I am assuming it's either something HP would be able to log in with root credentials or some hidden commands imbedded.


Any help would be much appreciated!

Thanks,

Ben

Labels (2)
0 Likes
Reply
1 Reply
darryl.lapornik Absent Member.
Absent Member.

Re: Connector Appliance Help

I've got the same issue - not yet tried the fix but I was given the steps:

login via ssh using Putty, for example, use the below credentials:

     

  Login as: root

     Password: <enter any password>

     

  The system will request for an Activation code, call the Support line with the Challenge code and we shall update the ticket with the Activation Code.

You will then be able to modify the above files


0 Likes
Reply
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.