Absent Member.
Absent Member.
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ESM Case Bug - Removing Owners

I'm using ArcSight ESM Console 6.0.0.1412.2

When using cases in ArcSight, I can add owners to the case but I can't remove them once they have been added.  I've tried this with the Linux and Windows consoles and got the same result.  Anyone know if this is a permissions issue? or is this a bug in ESM?Case_owners.png

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Acclaimed Contributor.
Acclaimed Contributor.

Re: ESM Case Bug - Removing Owners

Hi Eric,

Which Version are you using Eric.. In 6.x it works fine with Admin Credentials.. U can change/assign different Users as Owners or remove the Ownership after locking the case... It's not a Bug, it must the Permission/ACL issue

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Absent Member.
Absent Member.

Re: ESM Case Bug - Removing Owners

Balahasan,

    I'm using 6.0.0.1412.2.  My account is non-Admin.  I can assign as many people as I want to the case(s) to be an owner, I just can't un-assign them.  🙂  I'll check with my admin to see what permissions there are.

Thanks,

Eric

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