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ketvin Absent Member.
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ESM v6.0c - Not able to start ArcSight Manager during Installation

Hi All,

I've been trying to deploy the ESM v6.0c. However it always halted at the point where it not able to start the ArcSight Manager.

error-cant-start-manager-02.png



With the following lines in /opt/arcsight/manager/logs/default/fbwizard.log

[2013-11-14 15:00:00,258][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor][awaitManagerReady] Manager is not running

[2013-11-14 15:00:00,258][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor][awaitManagerReady] Will wait up to 300 seconds for Manager to start

[2013-11-14 15:00:05,058][INFO ][default.com.arcsight.common.services.TextFileHeartbeatChecker][hasBeat] managerup.heartbeat was not recently updated. Last update: (never)

[2013-11-14 15:04:51,274][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor][awaitManagerReady] After waiting 300 seconds, Manager has not started

[2013-11-14 15:04:51,274][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor][awaitManagerReady] Manager is not listening for connections.

[2013-11-14 15:04:51,274][INFO ][default.com.arcsight.wizard.appliance.FBLastPanelProcessor][awaitManagerReady] Manager is not running a heartbeat.

[2013-11-14 15:04:51,275][INFO ][default.com.arcsight.common.services.TextFileHeartbeatChecker][run] Ending status checks of manager heartbeat "managerup"

[2013-11-14 15:04:51,329][FATAL][default.com.arcsight.wizard.appliance.FBLastPanelProcessor][softStartManagerService] Waited too long for manager to start.



And found following in /opt/arcsight/manager/logs/default/execproc.std.log

STATUS | wrapper  | 2013/11/14 14:59:59 | Launching a JVM...

ERROR  | wrapper  | 2013/11/14 14:59:59 | JVM exited while loading the application.

INFO   | jvm 3| 2013/11/14 14:59:59 | Error occurred during initialization of VM
INFO   | jvm 3| 2013/11/14 14:59:59 | Could not reserve enough space for object heap


I’m deploying on RHEL 6.2 64bit VM with 2Gb ram assigned, and tested with similar issue on RHEL 6.4 64bit.


Kindly advice.



Thanks!


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Absent Member.. HurolOnen Absent Member..
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Re: ESM v6.0c - Not able to start ArcSight Manager during Installation

with 2gb ram it is actually hard work.. Try to increase it at least 6GB.

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ketvin Absent Member.
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Re: ESM v6.0c - Not able to start ArcSight Manager during Installation

OK I'll try it out, Thanks!

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tripathi.aayush Absent Member.
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Re: ESM v6.0c - Not able to start ArcSight Manager during Installation

Dear Ket,

Please let me know that did you did any specific customization for installing the ESM 6.0 as I am trying to install the same on RHEL 6.2 64 bits and getting the "Fatal Error" in the first step itself , i.e. "Setup ArcSight Storage", however i tried to install the same on CentOS, and it installed properly and working fine.

Kindly let me know the things you did while configuring the RHEL or ESM installation apart from the things mentioned in the Installation Guide.

Looking forward for your immediate and valuable response.

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