Acclaimed Contributor.
Acclaimed Contributor.

Improved Incident Workflow using the Case Alerting Mechanism

Hi Friends,

Finally had some time to share this with you guys. This topic is from the below thread.

Scenario: The Incident Workflow modifications using/replacing the Alert Email Notification based on Correlation event with only Case Management Workflow Notification without losing the Email Template Customization and the Embedded Email Case link.

Please do update me if you have any suggestions to improve this mechanism.

Thanks and Regards,

Balahasan V.

The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.