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jimmy.martinez Absent Member.
Absent Member.
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Issue installing AcSight

I'm trying to reinstall ArcSight on a CentOS 6.4 an even though it has all the requirements, it keeps aborting with the following message:

Installation Requirement not Met.

Pre-Install check failed 32-bit compatibility not found.

these are required for Logger to install and operate successfully.

Press [Enter] to exit this installer.

Quit

I think we had this same issue when it was installed but that was last year and I don't remember how it was done.

If anyone can assist I would appreciate it.

Thanks,

Jimmy

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4 Replies
vluiz1
New Member.

Re: Issue installing AcSight

Hi Jimmy,

To quote from the Logger admin guide:

Installation on 64-bit systems requires glibc-2.12-1.25.el6.i686 and nsssoftokn-freebl-3.12.9-3.el6.i686. Install these packages if the installation fails with the following error message, “Installation requirements not met. Pre-install

check failed: 32-bit compatibility libraries not found.”

Vijay

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jimmy.martinez Absent Member.
Absent Member.

Re: Issue installing AcSight

Yes, I forgot to mentioned that I already checked the user guide and followed those instructions with the same result.

You got other suggestions?

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ld3161 Absent Member.
Absent Member.

Re: Issue installing AcSight

What do the logs say?

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jimmy.martinez Absent Member.
Absent Member.

Re: Issue installing AcSight

Logs didn't have much useful information. 

I just ended up reinstalling the OS and ArcSight.

Thanks.

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